Very smooth drop off and pick up…and great communication throughout!
1/17/2026
Matt W. VERIFIED CUSTOMER
We dealt with Trevor today, and he was a great help
1/17/2026
Melissa S. VERIFIED CUSTOMER
Aaron was great. He set me up with a loner car due to how busy they were.
1/17/2026
Thomas C. VERIFIED CUSTOMER
Very helpful
1/16/2026
Katherin F. VERIFIED CUSTOMER
Ali does a tremendous job of communicating with us every step of the process. She greeted us with professionalism and genuine courtesy, like seeing and old friend. She reviewed the service performed and asked if I had any questions prior to asking me to pay for the service. She is proactive in her customer service approach and demonstrates a high level of genuine connection with me as a person and not just as a ticket.
My only issue is your pricing of a battery was twice what I was able to find elsewhere ( at another dealership, installed by a master tech).
The new lane porter, was courteous and conversational adding to the experience.
Overall a positive experience. Pricing of battery and possible future items are a caution for us and we have already shared our story of how we price shopped the battery with far more people than we shared our experience story. This may prove to be problematic, or not, in the future as we continue to share this story with our sphere.
1/16/2026
Donna L. VERIFIED CUSTOMER
Everyone there is very helpful.. I was allowed a loaner vehicle.. great service
1/16/2026
Janett G. VERIFIED CUSTOMER
Great experience!
1/16/2026
Joyce V. VERIFIED CUSTOMER
Good service as always.
1/16/2026
Ranae W. VERIFIED CUSTOMER
Staff always professional love the fact that you come out and pick my up for maintenance.
1/15/2026
Reid S. VERIFIED CUSTOMER
Aaron is always great to work with. Appreciate his professionalism and knowledge.
1/15/2026
Jill H. VERIFIED CUSTOMER
Thank you!
1/14/2026
Kyla S. VERIFIED CUSTOMER
Trevor did a great job helping me with the service of my Lexus! He was friendly and communicative.
1/14/2026
Linda B. VERIFIED CUSTOMER
Perfect
1/14/2026
Amy M. VERIFIED CUSTOMER
I had been told I would get a loaner vehicle which I was planning on using to go get my groceries from target while my car was getting worked on. Upon check-in the gentleman let me know that the necessary part needed was on back order so they would be applying some felt pads as a temporary fix and that it would only take a few minutes to complete if I just wanted to wait there. So I did. It took 1 hour and 20 minutes. I could have had my grocery shopping done and been back to Lexus by then (as I had planned on with a loaner) rather than sitting there waiting for that amount of time. Very very frustrating today. There were multiple people inside complaining about how long their service was taking.
1/13/2026
Vaughn W. VERIFIED CUSTOMER
Class act
1/13/2026
Pamela H. VERIFIED CUSTOMER
She is excellent!
1/11/2026
Renee H. VERIFIED CUSTOMER
Ali was professional and knowledgeable. She provided updates throughout the process and made me feel welcomed.
1/10/2026
Dan M. VERIFIED CUSTOMER
She has been very pleasant and helpful to work with.
1/9/2026
Amy F. VERIFIED CUSTOMER
Th service continues to be so impressive. The entire group is outstanding! Thank you Pete, Trevor and all!!!
1/9/2026
Kenneth T. VERIFIED CUSTOMER
Aaron is at the top of his game. He is an outstanding service manager and employee don’t lose him.!!