Very satisfied. There was an opening when I got there and the started on it right away. I got a chance to talk with the mechanic and his hunch on the problem was right. Other than a new transmission on our 2018 CHR ( not to happy on that one ) and a couple recalls I have never taken an auto to a shop. So my first experience was a good one. Thanks.
**** was upfront on what was going to happen and what steps would be taken to make sure I was t surprised on what work was done and the price of the work.
9/30/2024
Brian F. VERIFIED CUSTOMER
Randy was great. Couldn't ask for a better job done, really knows what he's doing and what needs to be done. Thanks.
9/29/2024
Andrew W. VERIFIED CUSTOMER
Jack treated Andrew W
9/29/2024
Sarah W. VERIFIED CUSTOMER
Randy was pleasant and met all my expectations, including having my vehicle done early.
9/29/2024
Jacob B. VERIFIED CUSTOMER
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9/29/2024
Stephanie J. VERIFIED CUSTOMER
Everything thing Was done on time. I received my 2nd Key faub which was programmed. it would have nice if Jason had told me to put in my extra key that I got when purchasing the car in the key faub when I got home. I texted my sales rep Mike Peterson and he explained it. Otherwise overall Jason is great to work with
9/28/2024
Dennis O. VERIFIED CUSTOMER
It took over an hour and half. Usually it isn’t even an hour for standard oil change and tire rotation. No communication from service rep until I got home and discovered the messages on my phone.
9/27/2024
Stephen Z. VERIFIED CUSTOMER
Detail shop did an amazing job cleaning my wife's car. Thank you
9/27/2024
Devender S. VERIFIED CUSTOMER
Left the glove box out of hinges, had to fix it at home. Took 2 hrs for oil and filter change.
9/27/2024
Kathryn W. VERIFIED CUSTOMER
I’m glad it was an easy fix. The staff is always friendly and helpful. Thank you
9/27/2024
Phin T. VERIFIED CUSTOMER
License plate bracket was damaged when it was not previous before
9/27/2024
Heather L. VERIFIED CUSTOMER
I didn’t have a good experience with Randy. I felt he did not listen well trust what I said was fact.
9/27/2024
Marie R. VERIFIED CUSTOMER
Randy was very good and was most helpful.
9/26/2024
Daureen H. VERIFIED CUSTOMER
Very pleased with your service and everyone involved in the process
9/26/2024
Kay K. VERIFIED CUSTOMER
Alexa was friendly and wonderful. I not happy that an oil change and inspection that in the past was a 45 to 60 minute visit was a 2 hour wait today. I recieved no updates or apology until I met with Alexa. I travel an hour to use your service and was not planning on losing an extra hour out of my day. Listening to another customer use his speaker phone for multiple calls was totally annoying.
This was my worst visit ever and I've purchased 3 cars from Markwart.
9/26/2024
Kevin G. VERIFIED CUSTOMER
She was excellent. Very thorough and friendly.
9/26/2024
Patrick T. VERIFIED CUSTOMER
Jack's efforts were much appreciated.
9/25/2024
Jerry H. VERIFIED CUSTOMER
Awesome job/service, your team is top tier!
9/25/2024
Thomas B. VERIFIED CUSTOMER
I showed up early 7:40 for an 8am appointment. **** (spelling?) greeted me warmly as she always does and said my service advisor wasn’t quite here yet but she’d ask someone else to help me. She sat me outside of Tamara’s office while she went and kindly asked her to help me. At that point Tamara completely and unprofessionally lit into her for asking her to help me stating you wouldn’t ask anyone else to this and you need to never do this to me again. I was so embarrassed and taken aback by the interaction. No one deserves to be treated that way. She was simply trying to help a customer and do her job. I did tell the other service advisor that checked me in how upset and uncomfortable this made me and he said he would make someone aware. I’m submitting this to you in case that did not occur. You are going to lose a good kind welcoming employee if that is the work environment she has to be in and that would be a loss for you. I’m happy to discuss further if needed. ****-****-xxxx