My dissatisfaction has been expressed prior. If you wish further explanation contact the service representative or my service records. FYI , this has NOTHING to do with Anthony but the service performed which he does not perform. His interaction with me were fine.
5/15/2025
Daisy T. VERIFIED CUSTOMER
"Daniel Gersna consistently provides the best customer service at Genesis Corona! He's knowledgeable, attentive, and always goes above and beyond to make sure I'm taken care of. The rest of the staff is just as professional and welcoming—every visit is a great experience. Thank you to the whole team for always making me feel valued!"
5/15/2025
Ashley H. VERIFIED CUSTOMER
Jonathan Hasshaw was literally the best service agent I have ever worked with in my 28 years of owning a car. 10 of them with a Genesis. He was communicative, knowledgeable, kind, respectful, pleasant, understanding, accommodating, helpful and acted like he truly enjoyed his work and exudes confidence in his position. It has made me change loyalty from Genesis in Irvine and, living in Newport Beach, I HATE the 91 freeway, avoiding it at all costs. There’s literally not enough words to commend his service and is a true asset to the Genesis of Corona team. Whatever raise, promotion or accolades could be given - I’m betting it isn’t enough. Just please let him be my advisor still when you make him GM of the place!
5/14/2025
Jeremy J. VERIFIED CUSTOMER
I received a toll bill because the person returning my car used a toll road. I have responded to the text message provided but have never got a response back
5/13/2025
Arthur S. VERIFIED CUSTOMER
Not sure though why everything that was preset on my “computer” is ALL totally erased included my phone hook up, considering it was only a tire rotation and oil change. I can’t redo everything. Will that happen everytime it’s serviced. Us old folks aren’t computer savy
5/12/2025
Michael E. VERIFIED CUSTOMER
Well done! Thank you.
5/11/2025
Clarice L. VERIFIED CUSTOMER
Exceptional customer service I give him a 10!!!!!
5/11/2025
Lori F. VERIFIED CUSTOMER
Super easy! Nice new location!
5/11/2025
Vera P. VERIFIED CUSTOMER
Thank you!
5/11/2025
Lady Luck. VERIFIED CUSTOMER
I like the pick up n loner service, and my car was clean when returned.
5/10/2025
Maria H. VERIFIED CUSTOMER
Oscar Cardenas was excellent and very friendly he explained and was very thorough. Very happy with all the services provided. Thank you all
5/10/2025
Paul N. VERIFIED CUSTOMER
Anthony was great. Communicated every step of the way and followed up a day after return of the car to ensure everything was working correctly. Customer service was wonderful.
5/9/2025
Ethel W. VERIFIED CUSTOMER
Very courteous, I was told to text or call if I had any concerns. When I called he responded in a timely manner
5/9/2025
Miok C. VERIFIED CUSTOMER
It was my first service, but I think it was a good thing I changed it. All the services were so great. Thank you.