I made an appointment on the my Genesis app and received a reply and confirmation text . However when I arrived for my 11am. appointment Rachel was unable to find my appointment in your system, so wrote my service order as no appointment order. If your system cannot work with the my Genesis app then I would recommend you not allow appointments to be scheduled by the app
6/6/2025
Cheryl S. VERIFIED CUSTOMER
Excellent CS skills!
6/6/2025
Art C. VERIFIED CUSTOMER
I was satisfied with the customer service and courtesy that I received today.
6/4/2025
Jennifer G. VERIFIED CUSTOMER
Very attentive and kept me informed throughout the entire process. I greatly appreciated the service provided and would happily work together again
6/4/2025
Richard T. VERIFIED CUSTOMER
Always have a great service experience...thanks
6/1/2025
Ghyno K. VERIFIED CUSTOMER
Great customer service. Extremely responsive to my questions and affable.
6/1/2025
Joe C. VERIFIED CUSTOMER
Rachel Brown did a great job and the people who deliver my car were excellent
5/31/2025
Lucy L. VERIFIED CUSTOMER
Was very happy with the service
5/31/2025
Omid Z. VERIFIED CUSTOMER
Superb customer service all around. Thank you very much.
5/30/2025
Sharon S. VERIFIED CUSTOMER
Customer service was excellent
5/29/2025
Sarah D. VERIFIED CUSTOMER
Great car service department.. Service with a smile.Love my Genesis G90 2022.Enjoying the 5 star service.
5/29/2025
Giovanni L. VERIFIED CUSTOMER
I was disappointed with the fact that we purchased an expensive extended warranty on our vehicle only to find out our issue with our steering wheel wrap is not covered. The car is less than 3 years old and the material wrapping the steering wheel is not covered for repairs. It has badly discolored and worn.
One of the biggest reasons for us purchasing the coverage was because the interior color of the vehicle is white. We are being told that your dealership (which is where we purchased the car mind you) will not cover the repairs and our only option is to replace the entire steering wheel for over $1000.
I will be reviewing our coverage more extensively and plan on reaching out to your Service Management soon.
5/29/2025
Kenneth K. VERIFIED CUSTOMER
Service was a very smooth transaction.
5/29/2025
Austin H. VERIFIED CUSTOMER
Rachel was very helpful and responsive throughout my time away from my beloved Genesis. The loaner one was fun to drive, but I'm very happy to have my car back. Thanks, Genesis team! Keep up the great work!
5/29/2025
David M. VERIFIED CUSTOMER
Jonathan was very good and communicative, but I’m not so confident about the repair and only time will tell
5/26/2025
Crystal S. VERIFIED CUSTOMER
Thank you for your outstanding service. The valet service and being able to pay on line made it so easy. Oscar, as well as the two gentlemen that picked up my car and delivered it back were great also.
5/25/2025
Philip C. VERIFIED CUSTOMER
Daniel was very helpful once again. Excellent customer service
5/24/2025
Theo T. VERIFIED CUSTOMER
Genesis Always Use Care When Working On Your Auto
Being Able To C Them Working On Your Car Says It All
5/24/2025
Maria R. VERIFIED CUSTOMER
Thank you Jonathan! You were very friendly and I received great customer service.