I had just filled my washer fluid to the top before bringing it in. I never asked for washer fluid. The bill included a charge for a gallon of washer fluid I know for a fact was not put in the car. Honestly it makes me distrust Toyota. I doubt I'll be bringing it back. Not to mention the charge for the tpms check just to tell me they are bad. I already knew that. I'm not happy with the experience.
9/3/2025
David T. VERIFIED CUSTOMER
Great job Chuck as always.
Very informative, and thoughtful of my time
Thank you
9/3/2025
Kevin A. VERIFIED CUSTOMER
Chad is excellent
9/3/2025
Calvin S. VERIFIED CUSTOMER
Steve and your service team are always great
9/3/2025
Rebecca T. VERIFIED CUSTOMER
Tuscaloosa Toyota Service is always reliable and friendly.
Chuck Sansing consistently handles what service is needed for my vehicles in a professional and kind manner. He accommodates my schedule when setting up appointments and tells me approximately how long work will take.
9/2/2025
Billy G. VERIFIED CUSTOMER
Great Service!!!
9/1/2025
Libby K. VERIFIED CUSTOMER
Marquez Davis was great !
! The only thing that I had an issues with was one of the other people that was checking people in skipped me for the person behind me. I think it was because it was maybe an attractive younger lady .
Marquez Davis was great .
The only complaint I have is with one of the other people that that was checking people in , he skipped me to check the person behind me . I didn’t understand that , but I think it might have been because she was an attractive lady . I don’t know what his name was but he had a big belly .
9/1/2025
George C. VERIFIED CUSTOMER
Consistently excellent customer service.
8/31/2025
Julie D. VERIFIED CUSTOMER
Handled business with a uplifting personality even at 7:00 am. Toyota should hold on tight to this type of employee
8/31/2025
Richard H. VERIFIED CUSTOMER
Steve Woods is excellent. Best service writer in the auto business.
8/31/2025
Wendy S. VERIFIED CUSTOMER
Chad always does an excellent job!
8/31/2025
Marsha P. VERIFIED CUSTOMER
Great job today!
8/31/2025
Jennifer M. VERIFIED CUSTOMER
Y’all are great!!
8/31/2025
Wesley M. VERIFIED CUSTOMER
Steve always does an excellent job when it comes to customer service and having much knowledge to what he does.
8/31/2025
Erica N. VERIFIED CUSTOMER
Great service every time
8/30/2025
Alan G. VERIFIED CUSTOMER
Very satisfied!
8/30/2025
Charlotte G. VERIFIED CUSTOMER
Chad is always helpful and friendly. I always ask for him when I have my car serviced.