Tuscaloosa Toyota Auto Repair Service

Chad does an awesome job!

Great deal with Chuck.

TJ was very friendly and polite.

Jeremy Beck is great to work with and understands the frustration of the clients due to the long wait/turnaround for the service being done. I appreciate his willingness to help resolve issues!

Jeremy is the best

Garrett was super. He kept me informed of the services needed and updated the progress. I would highly recommend him as my service manager.

Great job

Mr sansing didn't return my calls ,neither did David the general manager

Thank you. He as the best

Everything went great. One thing I did mention before dropping the truck off is that I needed the spare tire placed back underneath the vehicle. This was acknowledged by the employees but it was never done. Mistakes happen so its no big deal.

Ryan did a great job communicating the neeed items and explaining them.

Will was expecting me. He was very nice. Chad, my normal point of contact, was off today, he made the appointment for me and let Will know I was going to be there. Will explained the additional items the Service Technician recommended in a way that I could understand. The estimated time it would take to do the service was accurate and I was finished and on my way to my dental appointment with plenty of time to spare. Jeff Baker, who sold us the 4-Runner, always checks in on me and my daughter when we are there. Which is appreciated. Everyone seems to be out on the floor, out of their offices, engaging in conversation and checking on the customers waiting in the lobby. It was a very busy Monday it seemed! The waiting area was full. I always bring something to keep me busy. So I don’t mind waiting. I just want the Service Technicians to do a great job and never cut corners because of time or because I am waiting. Attention to detail is time consuming. I am never unwilling to wait for exceptional service! My late Husband trusted you all to take care of our vehicles and he was confident in your work. My daughter and I are very thankful and take great comfort in knowing our vehicle maintenance is one thing we don’t have to worry about. I know it is all in a day’s work for you all but it means much more than that to me. Thank you! Gina Nix

Chuck Sansing was professional from A to Z! I could not have asked foe better service. Thank you, Chuck.

David was very personable and went out of his way to show me several features on my car’s menu options that I didn’t know.

Excellent

Jeremy always does a great job handling my appointments. He got me a last minute appointment, went over the inspection with me thoroughly and explained what I needed. Great attitude, friendly and compassionate!!

Good service

Excellent customer service!!!

I just did an evaluation and it disappeared before I was finished. AGAINlet me say that TJ Cole was an excellent help as was Steve Wood back in September.!

Great petson he served me with a great attitude. Love it