Devon listened to my problem, saw to it that the issue was assessed and repaired with a few minutes. My loose engine cover was secured at no charge. What I feared was a big problem was resolved. I was delighted. It was a very pleasant experience. I felt like a valued customer.
7/12/2025
Melissa D. VERIFIED CUSTOMER
Always great service ????
7/12/2025
Rita J. VERIFIED CUSTOMER
No more surveys please.
7/12/2025
Luis M. VERIFIED CUSTOMER
Very attentive and professional. Cordially all the time we were there. Explain everything simple and easy. We are very satisfied.
7/12/2025
Brandon F. VERIFIED CUSTOMER
I always have a good experience at Toyota of Gastonia. Mike Cavallo in Service and Conner in the body shop always make sure I’m taken care of.
7/12/2025
Gregory Z. VERIFIED CUSTOMER
Did a good thorough job
7/12/2025
Michael N. VERIFIED CUSTOMER
John did a great job taking care of me!
7/12/2025
Chris H. VERIFIED CUSTOMER
Thanks
7/12/2025
Claudia T. VERIFIED CUSTOMER
Kevin was great however, it was a 2 HOUR wait, WITH an appointment for a multipoint inspection, windshield wiper change, and an alignment. Ridiculous!
7/12/2025
Tom B. VERIFIED CUSTOMER
We appreciate Toyota of Gastonia for their excellent service and all the help in the past with purchasing the vehicles we now enjoy and with the buy back of one vehicle. The service department is always a pleasure to visit for maintenance and inspections. Always fast and efficient. Thank you
7/12/2025
Harry C. VERIFIED CUSTOMER
Tried to push services I had already done there . Didn’t give me actual coupon discount on oil change. My brother and I have purchased 5 vehicles there and Service is a Top priority!
This service department needs to “step it up”!
7/11/2025
Anna M. VERIFIED CUSTOMER
Clay was professional, communicative, and took care of my service needs promptly. Kudos to him for a job well done!
7/11/2025
Julia W. VERIFIED CUSTOMER
The whole time I was there was pleasant. There was never a problem with any of the services or personnel. The experience was very friendly along with knowledgeable staff. Thank you for the hospitality.
7/11/2025
Jorge R. VERIFIED CUSTOMER
My first time It was good experience
7/11/2025
Betty C. VERIFIED CUSTOMER
I will fill it out.
7/11/2025
Tony H. VERIFIED CUSTOMER
Josh and his team were great. Service was done timely, and we'll definitely be back again.
7/10/2025
Lyle B. VERIFIED CUSTOMER
Helpful information. Good communication.
7/10/2025
Raphael C. VERIFIED CUSTOMER
I’ve been going to TOG for awhile now and my experience has been a mixed bag between “needs a lot of improvement” and “excellent.” I’m glad to say that my experience yesterday was excellent. John answered all my questions, and helped me locate my vehicle in the service lot. The changes there are noticeable and in a good way. I’ll continue to make TOG the only place to get service. Realistically I have a lease, so why go anywhere else? Thanks John!
7/10/2025
Katherine C. VERIFIED CUSTOMER
Appt time was 8:30, arrived at 8:15. At 9:30 I was paged/ sent notification to come to service desk to get my car. I paid my bill and didn’t see my car anywhere. Service fellow at desk looked around with me and couldn’t find either. After 20 minutes and two technicians searched for it, it was still in the service bay WAITING to be serviced. I was sent a notification with another customers vehicle and what service was done to theirs on video. I had to wait another 30 minutes. Very dissatisfied. All I came in for was an oil change, I could have went anywhere else and not had to deal with this chaos. I was there a total of nearly two hours.
7/10/2025
Roger M. VERIFIED CUSTOMER
Maybe later will let you all give me a trade in estimate for my Toyota. I love ❤️ it right now. Enjoyed my visit. Mike was awesome!