April was outstanding from start to end. She was in constant communication with me and was a joy to work with.
10/29/2025
Matthew H. VERIFIED CUSTOMER
Great information from the Tech and he responded to my questions. Very satisfied!
10/29/2025
James V. VERIFIED CUSTOMER
April was very nice and helpful!
10/29/2025
Richard R. VERIFIED CUSTOMER
None
10/28/2025
Harriett M. VERIFIED CUSTOMER
Heather was very pleasant and efficient
10/28/2025
Dorothy J. VERIFIED CUSTOMER
Thank you for your help in doing what needed to be done to my vehicle.
Heather was most accommodating when the list of what needed to be done in letting me know how long it would take and securing a ride to and from my home. I’m very pleased in your vehicle service
10/28/2025
Michael P. VERIFIED CUSTOMER
Tried twice to provide comments - no accepted
10/28/2025
Crystal R. VERIFIED CUSTOMER
Fantastic!!!
10/28/2025
Rodney G. VERIFIED CUSTOMER
Everything and everybody was very professional!
10/27/2025
Robert H. VERIFIED CUSTOMER
Very professional excellent service
10/27/2025
Marsilen D. VERIFIED CUSTOMER
The problem was corrected very quick, thankfully
10/26/2025
Leroy M. VERIFIED CUSTOMER
Karsen done a great job with assistant me
10/26/2025
Michael S. VERIFIED CUSTOMER
Your customer culture of the service department needs review…
Your customer-facing side gives the impression that we customers get to make decisions
The actual reality is that the Toyota service policy makes the decisions and we customers are just to accept the un-understandable complexities of these vehicles and let you do what is best for us…
I tried to decline the tire work on my tire service (because we have a separate tire warranty with Monroe Tire in Shelby); but it was done anyway
I asked if the A/c service and the brake fluid was covered under warranty, received a “no” but said to do it anyway; it wasn't done
I left check-in in good faith that my wishes were going to be observed, they were not.
Is this fixable for future service appointments?
10/26/2025
Latrondrius G. VERIFIED CUSTOMER
Keep the excellent service Mr. Ellenburg and the team
10/25/2025
Harriett G. VERIFIED CUSTOMER
Need to work on customer care-seems like it’s about the money not the care
10/25/2025
Laura R. VERIFIED CUSTOMER
April went above and beyond to make sure I understood what needed to be done with my car. I truly appreciate her time and effort.
10/25/2025
Donna G. VERIFIED CUSTOMER
Thank you for everything
10/25/2025
Kevin M. VERIFIED CUSTOMER
Courteous prompt service, thanks.
10/25/2025
Phadiona C. VERIFIED CUSTOMER
Friendly and informative.
10/25/2025
Valarie S. VERIFIED CUSTOMER
Had trouble after repair oil leak in my garage I am working on getting someone to pressure wash my garage and to bring the car back.