We dropped the Venza off Saturday morning around 10:10 The service rep black gentleman I did not catch his name Very Nice Man. Issue #1 The service minder was not reset. Issue #2 Waiting on Toyota Engineer to make a call to resolve Infotainment issue. #3 the 2 Hour Recall issue took 5 hours with 1 out of 2 issues updated. #4 josh was great the issue I had when we walked a bit to go pick up the Venza the car was parked toward the rear of of the building quite a walk on bad knees then no keys Josh had to retrieve the keys from the Technician had the Keys in his pocket. #5 My wife’s app would not unlock the car until I had to open the car with the key fob and had to touch the key fob to the push button start to turn the car on then I had to reboot the Infotainment unit to get it to reconnect with my wife’s app the infotainment unit is one of the Two issues. #6 There was another recall came up on my wife’s Toyota app about the Rear Camera Next Visit? Josh did state he would call me Monday after hearing from Toyota to see if there was a resolve for the infotainment unit.
11/3/2025
Michael C. VERIFIED CUSTOMER
Great service. Had me in and out in 30 min
11/2/2025
Robert W. VERIFIED CUSTOMER
Heather is very professional and polite.
11/2/2025
Betty M. VERIFIED CUSTOMER
Heather is very professional and knows her job. I couldn’t have asked for a better representative of Toyota.
11/2/2025
Nurian D. VERIFIED CUSTOMER
We are thankful that the bill was a lot less than the estimate.
11/1/2025
Nikki T. VERIFIED CUSTOMER
He was very friendly and communicated throughout my wait about the needs of my vehicle! Great service!
11/1/2025
Jun G. VERIFIED CUSTOMER
Thank you! Excellent job!????
11/1/2025
Sandra W. VERIFIED CUSTOMER
Eddie did a great job today. He took care of what I asked for & didn't try to push me into other services that I didn't need. He was friendly & respectful. He assisted me with my mobility issues by making my vehicle easily accessible after it was complete.
11/1/2025
Clifford P. VERIFIED CUSTOMER
Always a great experience I trust all my vehicle care to the service team at Toyota of Gastonia
11/1/2025
Thomas M. VERIFIED CUSTOMER
Excellent service thank you
11/1/2025
Barbara M. VERIFIED CUSTOMER
Good service
10/31/2025
Juliana P. VERIFIED CUSTOMER
Kept me informed and had great customer service.
10/31/2025
Bernice B. VERIFIED CUSTOMER
Well done!
10/31/2025
Huy L. VERIFIED CUSTOMER
good service
10/31/2025
Steven L. VERIFIED CUSTOMER
Job well done,good experience
10/31/2025
Chad M. VERIFIED CUSTOMER
Kevin was outstanding. He took the time to find and correct a shudder I've had since purchase that 3 other techs could not. He saved you a repeat purchase.
10/31/2025
Marijo S. VERIFIED CUSTOMER
Maverick was great.
He was pleasant, and very helpful - answering all my questions.
Thank you, Maverick
10/31/2025
David P. VERIFIED CUSTOMER
Push too many services that are not needed at current time. Wish you would focus on services I ask to be done
10/31/2025
Pamela W. VERIFIED CUSTOMER
You are welcome. That being said I never saw Joshua at the service appointment it was someone else that helped us