If you truly are committed to achieving satisfaction, honor the maintenance contracts that were in place when you purchased the Lithia dealership. You know you are smart enough to factor these contracts costs when you purchased. This is NOT a good marketing strategy for CardinaleWay FUTURE RAM maintenance & service. Looking for "Class Action" lawsuit! I dare you to respond. Yvonne D
6/26/2025
Kathryn D. VERIFIED CUSTOMER
Jena is the best—she makes the service a truly personalized experience!
6/26/2025
Kristi Grooms. VERIFIED CUSTOMER
Paul was the absolute BEST service advisor I have ever had.
He’s patience and attention to detail in describing everything that needs to be done on fixing the problem is so valuable to me. His communication skills are outstanding!
6/26/2025
Carlo K. VERIFIED CUSTOMER
Jena Campbell provided excellent customer service. She listened to all of my concerns. She provided options and list of repairs per service report and video. She's a great communicator and I would like to work with her again next time I bring my vehicle for service.
6/26/2025
Dean D. VERIFIED CUSTOMER
I enjoyed working with Paul very much. He was courteous and competent and eager to please.
My only complaint would be the cost of the repair, which was nearly $800 to replace a small panel of buttons that operate the windows from the drivers side.
As I told Paul, if the dealership had waved the diagnostic fee, which was $200, that favor would have inclined me to return next time I have a repair need. Now I will be inclined to look for less expensive alternatives.
I am very satisfied with the quality of the work and thank you all for it. Good job!
6/25/2025
Antonio C. VERIFIED CUSTOMER
Very good and quick service.
6/25/2025
David D. VERIFIED CUSTOMER
He was very nice and quick, although when I picked up my vehicle, it took longer than I expected. The staff didn’t seem to care about costumers more than discussing phone calls. Had to wait about 10 minutes to get my vehicle and there was only 2 of us waiting. Could have better customer care.
6/25/2025
Barry M. VERIFIED CUSTOMER
Sam did?a great job.
6/25/2025
Zane C. VERIFIED CUSTOMER
I was supposed to get a free quote/appraisal for purchasing my truck, but it wasn’t given to me before I left. Please email it to our email. Thank you.
6/25/2025
Jodi B. VERIFIED CUSTOMER
Always a pleasure working with Samuel Bullen. Kind, honest and always on top of everything.
6/25/2025
Garton Tractor. VERIFIED CUSTOMER
It was smooth
6/21/2025
Byron P. VERIFIED CUSTOMER
Lack of communication and miscommunication. We got by with one car for the week operating on the last phone call stating the piece would be in Thursday am, and car done Thursday pm. We called to confirm car was complete Thursday pm and the team said yes. Came Friday am to pick up. Apparently the piece isn’t in yet and job not complete but that was not communicated at all. Husband is injured so driving to Santa Rosa and picking up the car was a challenge, plus kids and work with one car all week and no actual completion or communication that it was delayed etc was not great. We’d appreciate a call when the part is in, and a loaner car while the car is being fixed. Thank you.
6/21/2025
Gary F. VERIFIED CUSTOMER
Great!
6/20/2025
Beck B. VERIFIED CUSTOMER
Sam has always been helpful. However, I was not as satisfied with the service performed. I paid for an engine coolant flush/replacement, which I understood to mean that the whole system would be flushed, cleaned, and replaced. However, when I returned home I checked my fluid levels and noticed that the coolant reservoir was unchanged and had a bug floating in it. It was also still zip-tied into the engine compartment, so was definitely not replaced or flushed. I am able to simply drain and refill the radiator on my own or top off the reservoir bottle, and had the service performed at the dealership because of the additional capability your technicians have to clean the whole system and not just the radiator. I don’t believe this service was performed adequately.
6/20/2025
Martin S. VERIFIED CUSTOMER
Jenna was wonderful as always! Easy going friendly, informative of the whole process. She makes the customer not have to worry about what is going with their vehicle. Great experience and looking forward to coming back for regular services and any other concerns with my jeep. She is doing a great job!
6/20/2025
Thomas J. VERIFIED CUSTOMER
Sam did a great job! Kept me informed and made sure the work got done right.
6/20/2025
Farasti P. VERIFIED CUSTOMER
Jena is very helpful and she is amazing
6/18/2025
Alex A. VERIFIED CUSTOMER
Great person. Amiable and trustworthy. Only issue was my side panel was popped out a bit after I picked the car up but I was able to pop it back in easily.