Steve was fantastic. He checked on me several times while I was waiting. He offered me something to drink and snack.
7/24/2025
Susan G. VERIFIED CUSTOMER
Michael was the best! I am completely satisfied satisfied with the service I received. 5 stars!!!
7/24/2025
David P. VERIFIED CUSTOMER
Over the years Samuel “Ben” has been my main contact for service and I appreciate his positive energy and humor. I always look forward to seeing him when I come in.
7/23/2025
Jennifer I. VERIFIED CUSTOMER
Samuel was so friendly, thorough, and made taking care of my recall super easy! He’s such a value-add to your team!
7/23/2025
John R. VERIFIED CUSTOMER
I always get great service at Cardnalie Way. Everybody there is very helpful and knowledgeable. Jena did an awesome job.
7/22/2025
Norma V. VERIFIED CUSTOMER
It was great service and atention thank you
7/22/2025
Shenaya H. VERIFIED CUSTOMER
He made it quick and easy was in and out fast all the employees at this location are great!
7/22/2025
James B. VERIFIED CUSTOMER
She was friendly and professional.
7/22/2025
Bill P. VERIFIED CUSTOMER
Thumbs up!
7/21/2025
Janice F. VERIFIED CUSTOMER
We originally purchase our 2018 Fiat 500 Pop at Lucia on 2019. Love our car, Fiat 500 Pop! Your services in purchasing new keys and then coming back to make it compatible was 100% great!
Your staff was excellent and they taught us anonymity Apple Airway which we later purchased from Apple so we can find our keys now for both cars a Jeep Gladitor and our loving Fiat! No cheep but great replacement and installation within 7 days!
You dealership on Santa Rosa is awesome! Love all your staff!
Kenneth @ Janice F
7/21/2025
Chris G. VERIFIED CUSTOMER
Jena was responsive but mainly reactive. I had to often reach to to request updates. Even if there were no updates a daily check in would have been appreciated. I understand the warranty company was behind the delay but it was frustrating having to always check in. Also, phone calls would have been appreciated over text messages. That said, Jena was kind and friendly when we did connect.
The warranty process itself was awful. Having no ability to check in, escalate was painful. On top of that, having a 72 hour SLA but with no repercussions when that was exceed was poor.
7/20/2025
Jenny S. VERIFIED CUSTOMER
Paul seemed very friendly, knowledgeable and professional. The fact that service staff gets commission is a conflict of interest and it felt a little like being with a car salesman as I waited for the service parts to be ordered. I didn’t like that. The diagnostic price of $398 is very expensive and at least should be applied to the work in the future. I’m disappointed in myself for agreeing to it without getting a second opinion. But it’s not too late to get one.
7/20/2025
Hannah Penn. VERIFIED CUSTOMER
Paul was so welcoming and so helpful…
7/19/2025
Donald B. VERIFIED CUSTOMER
I was completely satisfied and the jub was done in a very timely manner!
Thank you,
Don Blodow
7/18/2025
Michael A. VERIFIED CUSTOMER
I am disabled and I fell in your waiting room. Your staff came out and helped me up and positioned my truck so I could get in . Thank you for your kind care.
7/18/2025
James Urquhart. VERIFIED CUSTOMER
Excellent service from Steven Archer as usual. Thank him Very MUCH!!!
7/17/2025
Jason M. VERIFIED CUSTOMER
Well I got the news that my lifetime oil program was no longer going to be honored by CW so I wasn’t too pleased with that but the staff at CW is always great and handle all of my vehicles needs.
7/17/2025
Pete D. VERIFIED CUSTOMER
Jena is amazing .you are lucky to have her. Hard working and handling the work of 3 people.
7/17/2025
Jaime H. VERIFIED CUSTOMER
Late night drop off and Jena handled everything so the next day I had a fully working vehicle.