I really appreciate your staff , I was trying for over a month , to get the oxygen sensor , to log itself in the system , and i come to your service department , and you did what you said you would do , and you got it done in a few hours , so I so thank you so much , and everyone there was so nice and helpful , and especially SAMUEL BULLEN , he made me feel like I was family , he has a great sense of humor as well , so I just really want to thank everyone there for all you do ,
9/11/2025
Daniel A. VERIFIED CUSTOMER
The team helped me out quick
9/11/2025
Ismael D. VERIFIED CUSTOMER
Excellent service
9/10/2025
Mario B. VERIFIED CUSTOMER
Jena always does her best to make sure everything is done right and on time.
She is an asset to your service department.
9/10/2025
Megan S. VERIFIED CUSTOMER
Cody advised he would have our truck detailed and top off the diesel and neither was done. You guys screwed up and didn’t do the weight certification. Not great customer service for a $90,000 truck purchase from you.
9/8/2025
Dorce K. VERIFIED CUSTOMER
Cardinalway Dodge is a very hospitable dealership. They give great customer service. Their customer’s are made to feel at home while their vehicles are being service. The work is excellent.
9/8/2025
Maria De. VERIFIED CUSTOMER
La señora muy mal modo para atender los clientes y el problema de mi troca sigue igual porque los técnicos no creen q es el censor derecho del lado de enfrente la luz se le prende cada dos oh tres veces por semana ellos no quieren cambiarlo xq no se le prende cuando ellos lo manejan son tres veces q la llevo y siempre me cobran por nada
9/7/2025
Jason B. VERIFIED CUSTOMER
Always great service and communication.
9/7/2025
James Urquhart. VERIFIED CUSTOMER
100% excellent service with Steve Archer!!!! Could not have received any better!!! Thank you very much!!!
9/6/2025
Ruth P. VERIFIED CUSTOMER
Jenna was great and knowable and generally did everything in her power to make things right.
However, part of my request for the service was completely ignored in the first round of repairs yesterday. So I ended up spending an additional 2 hours for second repair.
I’m still not satisfied that the incident with my cars getting locked in by the tech when I was there in December didn’t trigger the Bluetooth malfunction as it happened simultaneously to technician breaking into the car.
Also, no one reviewed with me what happened with the non-fix of leak and I didn’t realize it was not able to be identified and fixed.
I’m just frustrated. But again I do think Jenna was top notch and tried to help all she could. Not sure whose job it would have been to review the service with me. I was so bummed that the Bluetooth module had to be replaced in addition that I could barely see straight.
Is there a main number at Fiat I can call to discuss the Bluetooth module malfunction?
9/6/2025
Jackie O. VERIFIED CUSTOMER
My personal mechanic has documented proof of the diagnostic I paid for not being properly done.
9/6/2025
Matthew G. VERIFIED CUSTOMER
Always good to work w Sam. There was some white chalky dust like debris on the console arm rest between the two front seat. Came off with a little water and a paper napkin but I’d like to ask that not happen in the future.
9/6/2025
Karen S. VERIFIED CUSTOMER
The wait time was shorter than previous times and I had more done. Samuel was very personable. He made me feel like a valued customer.
9/6/2025
Joel C. VERIFIED CUSTOMER
Had under inflation symbol on dashboard when I arrived. Asked if they were going to inflate the tires with rotation, was told that yes they would. When I picked it up, it still had under inflated symbol on the dashboard. It’s not a big deal, I could take it to Les Schwab, and they can inflate the tires, but…if the indicator stayed on, then I would suspect a bad tire sensor. The report says they were inflated to spec… but no indication, from anyone, about the indicator still being on. Unable to comment about other services performed.
9/5/2025
Paul W. VERIFIED CUSTOMER
Hopefully this works this time. It froze after I finished typing on the first attempt. Sam was friendly and fairly knowledgeable, however last Friday and again yesterday (Tuesday) sam and I spoke in the morning, I called both days. He said he would be checking on parts delivery and with mechanics and would call me back in the afternoon with more information. No call back either day. I also asked him to add a transfer case service to the work order last week. When I picked it up today, no transfer case service was done. Sam did ask if they could do it right then, but I live and work over an hour away and needed to get back to work. Sam did offer to cover the cost of the service if I would bring it back in. I was just a little unimpressed with the level of service especially when I'm spending over $5000 out of pocket. The only reason I have been bringing my truck to a you is to begin to develop a relationship with. with a local dealership, before I upgrade my truck to a 2500 in a couple years. Thank you for your time. I do want to reiterate that I did enjoy working with Sam I just felt that the communication could have been better. Thanks again Paul W
9/4/2025
Jennie B. VERIFIED CUSTOMER
Steven was very knowledgeable and informative on my vehicle. I was thankful I had the opportunity to chat with him about it.
9/4/2025
Kenneth H. VERIFIED CUSTOMER
Very surprised Ram doesn’t cover software upgrades. I’ve never seen this from any other manufacturer. Will definitely affect future purchases.
9/3/2025
Nick M. VERIFIED CUSTOMER
Great service as always
9/3/2025
Carl K. VERIFIED CUSTOMER
I brought my vehicle in for an issue I was having with my camara system. I have a lot of research on this issue and had an idea of what was wrong. I dropped off my vehicle for them to check out and the "tech" proceeded to tell me that my "Screen was delamanating. He insisted there was issues that were not there before or after I dropped it off. There is no delamanating or glitches in the screen as he stated. He recommended a screen replacement without certainty that that was the problem. The young woman "Jenna" i believe was great help and efficient. I definitely do not feel I received $200 worth of Service, I was looking for an answer not a guess on the issue. I could have done that myself. I had hoped for a good experience because, I would prefer to use this location for future services instead of Petaluma.
9/3/2025
Josh J. VERIFIED CUSTOMER
Very friendly and helped us get our backordered item in very quickly.