Toni was nice personable and attentive. She was professional and went the "extra mile" to ensure that I had a good experience.
3/29/2024
Wayne B. VERIFIED CUSTOMER
Good job all around
Thanks
3/28/2024
Jacob Lee. VERIFIED CUSTOMER
10/10 had a bad the last time I was in and you guys totally turned it around this time Nate killed it and April with the none stop communication with my girlfriend and I while I was at work and not able to attend and they did so good thank you again I hope to have these same kind of visits every time I come raises without question ????????????????
3/28/2024
Dennis S. VERIFIED CUSTOMER
Great service and great team. Very happy with the entire experience.
Special thanks to big Steve for keeping me up on the progress.
3/28/2024
Carol W. VERIFIED CUSTOMER
I came to get a whistling window fixed and your mechanic was too busy trying to pad my bill he didn’t even address it. When I said that was the whole reason I came he fixed the heat shield and tried to convince me it was causing the whistle. As soon as I left the window began whistling again. I was there 2 hours and the initial complaint didn’t get fixed. Not happy
3/28/2024
Alton S. VERIFIED CUSTOMER
I’m back in for service in a week.
3/27/2024
Hung N. VERIFIED CUSTOMER
I trust the technicians at David’s Bruce to service my Highlander. The coupon is reason that make customers feel less financially tress. Please keep reaching out to Toyota owners.
3/27/2024
Chris H. VERIFIED CUSTOMER
8:30am appointment. We were asked if we were staying, which we weren’t. I said we would pick up the van around noon. I received a call at 11am from Matt asking how our service was today. I told him I didn’t know as we had not picked up the vehicle yet. Offered to write up a proposal for trade on a 2024, which I declined. We figured the van was ready because of this call and because we had an 8:30am appointment for oil change and tire rotation. We came at around 1:20 to get vehicle that wasn’t ready. I got notification of the doors being unlocked just after 1pm. So, had I waited for my vehicle to be ready, would I have waited 8 hours? Got notified it was ready 30 min after we had left. Tire tread was noted but nothing about rotating them. If I take an 8:30am time slot, I’m assuming the van gets serviced at or around 8:30am. Not 4.5hours later.
3/27/2024
Joseph M. VERIFIED CUSTOMER
Be back on Friday to get additional work. Excellent staff and Steve is the best.
3/27/2024
John S. VERIFIED CUSTOMER
Thanks for your dedication!
3/27/2024
Annette H. VERIFIED CUSTOMER
I have always been completely satisfied when I have had my vehicle serviced at Bourbonnais Toyota.
3/27/2024
Anna K. VERIFIED CUSTOMER
Steve was upfront with me about an expensive repair that wasn't necessary for the car to run safely and efficiently. I really appreciate his honesty, and that he was completely accepting of what I couldn't afford. Being treated like a human being is what creates return customers. A very good person you've got working for you there.
3/27/2024
Ryan B. VERIFIED CUSTOMER
Went in for a alignment and oil change and as always I received excellence in the service that was performed. I highly recommend going to Toyota for all ur needs.
3/26/2024
Susan S. VERIFIED CUSTOMER
Toni is amazing, we have 4 Toyotas we get serviced and she takes care of us every time, one of the reasons I get my cars serviced there every time.
3/26/2024
Eugene E. VERIFIED CUSTOMER
Thank you
3/26/2024
Dede J. VERIFIED CUSTOMER
Toni was very professional and kind.
3/26/2024
Reynaldo N. VERIFIED CUSTOMER
We have been satisfied with working with Steve for the past 24 years.
Always been honest and accommodating.
He is a big asset to your business.
3/24/2024
Katelind K. VERIFIED CUSTOMER
GREAT customer service. Kept me updated the whole time and was very kind and professional.