Toyota of Bourbonnais Auto Repair Service

Very nice and easy to work with

Nathan provided an excellent service

Amazing service, kind gentleman

A very pleasant experience

2 hour job only took an hour and one half!

Great service.

Toni was very personable and pleasant

I drive 45 minutes just to have my Toyota serviced here. Always the best experience!

You guys had my vehicle one week told me you do not have an answer how to fix the problem. Worse than that I was told to come drop off the rental because you need it. Picked up the truck know my steering wheel has to be held to the left 10 degrees to drive it down the road if you let go you go in the ditch. I have a hard time believing the owner of the dealership knows the level of incompetence that is being demonstrated but it is going to be brought to his attention. I do not know why I would be told that I am getting a new motor in my truck that is why you guys never mentioned that I am do for spark plug be cause the new motor will have them. That is a direct quote from your service writer. To not check a vehicle before it leaves you shop is negligence. I have been told all week you are waiting for a master tech to contact you guys to figure out an hvac issue air only blows out of defrost this has been going on 3 months. I have no choice but to punt at this point and take it to another dealership to get the repairs done. I will be letting everyone know that I do not recommend buying from your dealership not because I’m unhappy with the truck it just your service is not up to industry standards. You guys do not even do a multipoint inspection on the vehicle when it is in for service. If I was the owner of the business I would think about restructuring my organization from the top down.

Thank you! Problem was fixed and the service was fast! The people that helped were so friendly!

Stephen was exceptionally helpful and nice to work with. I will recommend him to everyone!

Thank you for great efficient service. Everyone I spoke to was very friendly and helpful!

Great service !

People are very frendly.Trryanswerrring your ? the bbest they can..

Nathan was professional and courteous

Great service

Sean did a good job checking me in and keeping me posted. Thanks for everything today.

Received text that attached vehicle inspection report found issues that need my immediate attention...the only attached report is blank. Did not receive a hard copy of inspection report and it is not on line.

Thank you so much for such a good job you’ve done.

Had alignment appointment at 9am, 6-3-25. Arrived at around 8:30am, checked in, advised why alignment was requested. Car was being worked on way before appointment and was out the dealer by 9:20ish am. Not bad at all!!! A+++++ on professional and over achievement on the complete staff assisting !!! Thank you very much for an outstanding service performance by your team.