I’m not sure what’s really going on out there at San Bruno Hyundai but I’ve taken my car there twice to be repaired and it is still not repaired. I am very disappointed. I dropped my car off on November 21 and I was able to go pick it up on December 7 and the car is still not fixed. It still making the same noise. I don’t understand.
12/9/2024
Jason C. VERIFIED CUSTOMER
Could tell there was a drain on the battery but could not/would not actually diagnose it. Just shrugged and said the battery was fine.
12/9/2024
Ethan P. VERIFIED CUSTOMER
Sherry was great. Friendly responsive and helpful. She made me few at ease and confident the process was going as planned. Im very happy w the repairs and the whole experience thank you!!!
12/8/2024
Eleanor P. VERIFIED CUSTOMER
Sherry is the most knowledgeable advisor I have worked with in the Service Department. She also got things done quickly. With previous experiences, I have waited 4.5h onsite with my kids, and the rep kept telling me “soon” every 45 min. Sherry is honest and keeps her word.
12/8/2024
Marc A. VERIFIED CUSTOMER
Santa Fe look great & drove great
12/8/2024
Sean S. VERIFIED CUSTOMER
She did great and got me in early.
12/7/2024
Jennylyn Kaye. VERIFIED CUSTOMER
Sherry was so nice and very accommodating
12/7/2024
Karen E. VERIFIED CUSTOMER
Service should not take 5 hours to do 1 hour of service
When I have an appointment at 9 I expect the appointment to start at 9 not 11:45. No one should have to take a day off work for general maintenance.
You are the only service dealer on the peninsula. You need to work to make the experience shorter. Maybe less people in the waiting area and more mechanics
The gentleman helped me was new and extremely friendly. Also Vincent is quite nice
12/6/2024
Brandon L. VERIFIED CUSTOMER
She’s great!
12/6/2024
Komronbek Z. VERIFIED CUSTOMER
Installing broken part of my car took too much time i don't like it at all! And also there is no comfortable are to do my own staff! Last time when I was toyota's service center they provided me with a laptop and I was busy with my own business. I would really appreciate if u guys bring some laptop or PC devices for the customer
12/6/2024
Darlynn M. VERIFIED CUSTOMER
My car had a minor emergency(light malfunction) and I had to go to the service center without an appointment. The new staffs Victor and Lawrence were very accomodating and helpful and understood the need to have my car repaired since its not safe to drive with defective headlights.
The bald asian guy seated by the door was rude and straight up refused to entertain my concern insisting that I need to have an appointment to be served. I was still explaining to him the situation and not yet done talking , he turned his back on me and started ignoring me. He was very unprofessional.
I understand the importance of making appointments but my situation was urgent and I cant make an appointment for such emergency.
It was my first time in Hyundai San Bruno, if I have to deal with Lawrence or Victor I would gladly come back, but if it will be the bald asian guy, i will definitely not go back
12/5/2024
Otis M. VERIFIED CUSTOMER
Liz is the ultimate professional! My appointment went extremely well!!
12/4/2024
Evgeny B. VERIFIED CUSTOMER
Tire rotation and pressure adjustment weren't done even though paperwork indicates they were.
12/2/2024
Lauren G. VERIFIED CUSTOMER
Sherry was so great to work with! Very knowledgeable and friendly. She even stayed late so I could pick up my car same day. Would highly recommend her and Hyundai of San Bruno to anyone.
12/2/2024
Eric C. VERIFIED CUSTOMER
George,Tim and Sherry were exemplary, they helped me get the dead car battery replaced in 2 hours on a busy Thanksgiving weekend because they understood the urgency of my situation with my family waiting for transport on a holiday weekend.
12/2/2024
Jason L. VERIFIED CUSTOMER
Sherry was extremely helpful and patient. She gave me realistic expectations for turn around time which I greatly appreciated.
12/2/2024
Michael D. VERIFIED CUSTOMER
Worst customer service. We were left in the dark. Couldn't get a response back after multiple times requesting what was going on with our car. Dissatisfied with the lack of respect shown to me and my wife.
12/2/2024
Nehanda D. VERIFIED CUSTOMER
Joe was a great help. The whole staff was friendly and solved my recalls with my car.
12/1/2024
Georgezetta R. VERIFIED CUSTOMER
George was outstanding. Exceptional customer service and follow up. We are very happy and when we need another car, your dealership will be first on our list. I don’t have a lot of experience with Hyundai and am very very pleased with your people and the company. I also worked with Victor and he and I as fellow veterans had immediate connection. He went out of his way to help us throughout the whole experience. Fantastic customer service and professionalism. Thank you