The customer service has changed drastically since my last appointment.
10 stars! EXCELLENT EXPERIENCE
4/1/2025
Nicholas W. VERIFIED CUSTOMER
Danny has been wonderful. He’s knowledgeable, and has the best interest of the customer.
4/1/2025
An P. VERIFIED CUSTOMER
She was great and kept me in the loop at all times.
3/31/2025
Alexandre M. VERIFIED CUSTOMER
I was completely satisfied with the person with whom I was communicating with. Very courteous from start to finish. The part I am not satisfied with has to do with the delay in getting me access to a rental car for repairs that were all under warranty. I made it clear after 2 days figuring it out on my own that I’d need a rental for the 3rd day in the afternoon at the latest. While this was acknowledged, when I inquired about it on the third day, I was made aware that it would not happen in the end. So I had to scramble again and pay for an Uber to go to work (no transit option from Pacifica to Foster City). If I had known the day before it was gonna be impossible, at least it would have given me time to try to find alternate options one more time.
This is my only issue with the service experience. Everything else was A1.
3/31/2025
Edwin H. VERIFIED CUSTOMER
You have still not fixed my car after having it for 5 weeks!!!
3/30/2025
Catherine P. VERIFIED CUSTOMER
After the first phone call, where I was told the car would be ready that day, I was not contacted. I called the next morning and was told I'd be able to pick it up that afternoon. No one called me..I called and left messages. Nothing..I had to call several more times on Saturday to find out the car had not even been looked at yet
3/30/2025
Kurtis L. VERIFIED CUSTOMER
Much appreciate your help Elizabeth
3/29/2025
Jose A. VERIFIED CUSTOMER
I have had several vehicles in service on many occasions at your location and from beginning to end this has been the smoothest and most professional. Sheri was great.
3/29/2025
Thomas K. VERIFIED CUSTOMER
Daniel provided outstanding service! I plan to deal with San Bruno Hyundai from now on.
3/29/2025
Amiran B. VERIFIED CUSTOMER
The experience was easy and flawless. The service agent went above and beyond and arranged for rides home and back for me. A+
3/29/2025
Nicolas R. VERIFIED CUSTOMER
She is resourceful and empathetic. Great customer care.
3/28/2025
Joseph S. VERIFIED CUSTOMER
Sherry takes care of everything and is professional and pleasant while she does it.
3/28/2025
Binesh P. VERIFIED CUSTOMER
I believe that a courtesy ride should be provided if someone has to wait more than three hours. No one should have to wait that long. For example, my appointment was at 9:00 AM, and I didn't leave until 2:25 PM. I understand that Hyundai stopped providing courtesy rides in January, but I urge you to reconsider and reinstate this service. Please don't follow the airlines' example in this regard.
3/28/2025
Anthony N. VERIFIED CUSTOMER
Sherry and your team at hyundai were awesome to deal with. A true assett to your business. To be honest i have had other hyundai experiences that left me wanted to sell my car and i may get his name wrong but after telling sherry my concerns she intorduced me to you foreman jeff or jeffte and after talking to him my mind was at ease. Ty san bruno hyundai for restoring my faith in hyundai as a brand
3/28/2025
Vera J. VERIFIED CUSTOMER
Ms Pandora was exceptionally helpful and professional!! I look forward to working with her in the future! Dr. Lundeberg
3/28/2025
Jack L. VERIFIED CUSTOMER
Yes. Daniel was great! He was very courteous and professional.
Thank You!
3/28/2025
Melody T. VERIFIED CUSTOMER
Continue the great customer service you are providing. Very professional service and pleasant working environment.
3/27/2025
Faye Jilleen. VERIFIED CUSTOMER
Daniel went above and beyond to help fix my reported problem. They were able to assist me in a timely manner!
3/27/2025
Silvia M. VERIFIED CUSTOMER
Everything went pretty well.
3/26/2025
Frank M. VERIFIED CUSTOMER
Alicia was very helpful in getting my service expedited. And the service was completed, to my satisfaction, earlier than I expected. Alicia was a pleasure to deal with.