Danny was wonderful. He was very helpful, courteous, respectful and informative. He is an asset to your business.
4/23/2025
Joanne K. VERIFIED CUSTOMER
Daniel was friendly and very professional!
4/23/2025
Charles S. VERIFIED CUSTOMER
Excellent service
4/23/2025
Masis G. VERIFIED CUSTOMER
Great service!
4/22/2025
Virginia D. VERIFIED CUSTOMER
Everyone was very nice.
4/22/2025
Gal J. VERIFIED CUSTOMER
It's almost impossible to get an appt. Took weeks to get one.
4/21/2025
Serge R. VERIFIED CUSTOMER
I brought my car in for a recall update. I got there at 10 am for a 10:30 am appt. I was told by my rep that the car would be ready in the mid-afternoon, so I went home.
I didn't get an update call until 5:30 pm, with the news that the part hadn't arrived and that the car would have to stay overnight.
I had called earlier in the day for an update, but my calls went directly to voicemail, with no response.
I expected an update call much earlier in the day, just to tell me what was going on. Nothing.
The next day I heard nothing from my rep, and had to call twice, just to get an update.
The car being held overnight was totally inconvenient, but the real issue here is the lack of communication. A 20 second update call would have sufficed.
4/21/2025
John W. VERIFIED CUSTOMER
Danny as usual was great. Thanks again!
4/20/2025
Carlos R. VERIFIED CUSTOMER
Thank-you for the excellent service that was performed on my Hyundai Elantra 2015. Now my car ride is very smooth and quiet. I was impressed with my advisor David L.!who patiently listened to my questions and concerns about my car. He was very helpful with his answers and advices for the maintenance of my car. Good job!
4/20/2025
Amir S. VERIFIED CUSTOMER
Let's talk!
4/20/2025
Willie A. VERIFIED CUSTOMER
The service advisor Mr. Danny Ladue is very helpful and sincere about giving you the best service possible,the problem is with your lazy mechanics.It took them 6 hrs.just to put a new sticker on the seatbelt due to a recall. I waited that long just for that job. Very disappointing.Never again will I be availing for your service.I have more bad experience to tell but, I have no time to right now.Sorry but, I just had a very bad experience with your service dept.
4/20/2025
Reynaldo P. VERIFIED CUSTOMER
Thanks for your help ,keep up the good work.
4/19/2025
Jean M. VERIFIED CUSTOMER
La señorita muy amable y paciente gracias
4/19/2025
Crystal H. VERIFIED CUSTOMER
Alicia was very nice and professional. She listened to everything I had to say.
4/19/2025
Christine P. VERIFIED CUSTOMER
I was very satisfied with the experience and Danny was very helpful
4/19/2025
Henry T. VERIFIED CUSTOMER
Alicia was friendly and responsive to my concerns.
4/18/2025
Mark R. VERIFIED CUSTOMER
Danny is awesome!
4/18/2025
Beth K. VERIFIED CUSTOMER
Your service team is wonderful and head and shoulders above some of the luxury brand car dealerships in SF.
4/18/2025
Sakshi K. VERIFIED CUSTOMER
The service itself was done well, and I have no complaints regarding the repairs—thank you for that. However, I feel the communication could have been significantly better. I called multiple times for updates but was unable to get through, and my calls were not returned. I understand the team may be busy, but I would’ve appreciated communication via text, which I had mentioned a few times. Despite that, updates continued to come via email, and even those were infrequent and mostly in response to emails I sent.
Additionally, when I picked up the car, it hadn’t been washed. I was told this was because the windshield glue needed time to set and that I could return for a wash. However, the windshield repair had been completed at least four days earlier. Since I live in San Francisco, returning to San Bruno just for a car wash isn’t practical. While that’s a relatively minor issue, my main concern remains the lack of consistent communication.