I made the service appointment because I received a message that my rear camera was being recalled. When I made the appointment, I told your employee that I was coming to get my rear camera replaced due to the recall.
Yesterday afternoon, I received text at 3:43 stating that my car was ready for pickup and that the parts for the recall had not been in stock. My car had been at the dealership for almost 7 hours and that was the first I was hearing about the lack of parts. I should never have been able to make the appointment if I was not going to get my recall fixed. It was a waste of my time, gas, and money. I expect compensation for my unsatisfactory experience.
4/30/2025
Martin H. VERIFIED CUSTOMER
Service advisor needs training in customer relations.
4/30/2025
Richard M. VERIFIED CUSTOMER
She's very helpful and accomodating.
4/29/2025
Atul S. VERIFIED CUSTOMER
I noticed that there were some no-shows for that day. Since there is a long lead time for service appointments, it would be helpful if in such cases you can reach out to those on a waitlist to see if they’d want to come in
4/28/2025
Marta A. VERIFIED CUSTOMER
An employee had to be askd to help two others that were assisting clients but he didn't know his password to process a payment. The whole think took about 40 minutes but it does not comes across as a well organized shop.
4/27/2025
Ghazi S. VERIFIED CUSTOMER
told me the inspection will be free then charged me 270$ will be leaving a very long review. awful service awful dealership
4/27/2025
Alejandro P. VERIFIED CUSTOMER
Sherry was great - thorough, friendly and professional.
4/27/2025
Damon K. VERIFIED CUSTOMER
Danny was helpful and explained everything clearly.
4/27/2025
Mark S. VERIFIED CUSTOMER
I came in this time for a service and everything went well. I realize there’s a shortage of Hyundai dealers to work on cars. Hopefully, in the future, there will be more dealerships to service all the vehicles that they sell in the Bay Area. She was very good and very friendly When picking up
4/27/2025
Thomas A. VERIFIED CUSTOMER
Thanks very kindly. I appreciate the great service.
4/27/2025
Steve T. VERIFIED CUSTOMER
confusion...labor conflicts in the lobby...no formal procedures for customer appointments on arrival/check-ins...
4/26/2025
Ofelia D. VERIFIED CUSTOMER
Daniel Ladue was accommodating. He’s good in explaining what needs to be done in our car.
Thank you to Daniel Ladue.
4/26/2025
Zachary H. VERIFIED CUSTOMER
Not a happy experience this time.i was told one of wheel rims was broken and I was advised to change the rim before doing any driving for my safety sake. I decline. It turns out that rim had minor scratches on the surface. I was shocked when I was told I needed a rim right away. A tire center just changed our tires and there were no rim issues raised.
4/26/2025
Vickie Y. VERIFIED CUSTOMER
Friendly and helpful
4/26/2025
Nicholas W. VERIFIED CUSTOMER
Alicia was very accommodating and supportive with notifying me regarding the service
4/24/2025
Isaac L. VERIFIED CUSTOMER
Thank you for the quick service!
4/24/2025
Conor N. VERIFIED CUSTOMER
Very happy with every thing!
4/24/2025
Da D. VERIFIED CUSTOMER
Great experience with Alicia! She was efficient and really tried to help out her customers!
4/24/2025
Eleni I. VERIFIED CUSTOMER
Danny was amazing! He took my concerns seriously and made sure they were all addressed. He asked clarifying questions, was meticulous in recording the concerns and had me test drive with the service team to make sure the issues were resolved.