We had a very good experience with Alicia.
She kept us informed about our car being repaired and helped
us get a loaner while we were waiting for the car to be fixed.
8/28/2025
Virginia S. VERIFIED CUSTOMER
N/A
8/28/2025
John P. VERIFIED CUSTOMER
The San Bruno Hyundai Service Department , in general **** and that’s the nicest word I can use. The manager should be fired. The customer service representative Danny on the other hand is a real gem. Were it not for him I would never set foot at San Bruno Hyundai again. Danny is an exceptional at what he does. He’s professional, kind and the only person there who seems to give a **** about customers…..but I feel like I’m wasting my time with this review as I don’t believe the owners really give a damn about what customers think.
8/28/2025
Ronan M. VERIFIED CUSTOMER
Nice people. Fitted me in for an appointment and didn’t have to.
8/27/2025
Marilyn G. VERIFIED CUSTOMER
Friendly. Fast. Helpful. Make sure my needs are met in a timely fashion.
8/27/2025
Kelly C. VERIFIED CUSTOMER
Daniel was very patient and detailed explaining every service detail and option. I also witnessed him handle a disgruntled customer with patience and professionalism. In terms of the actual service work, I had to wait a whole day to get my oil change when my drop off time was 9:30 and pick up was 4pm, which is unacceptable. Hyundai needs to hire more mechanics and provide quicker timelines.
8/26/2025
Myung Bae. VERIFIED CUSTOMER
I have always liked Hyundai and have been a loyal customer, but my recent experience at San Bruno Hyundai was the worst service I have ever received.
For nearly two weeks, I received no updates on my car, and my calls and messages were completely ignored. When I finally went there, I had to wait an hour and a half, only to be told the part wasn’t available. Later, I was told the wrong part had arrived. Then, after confirming that I bought the car used, the service manager (Daniel) told me that I had to pay nearly the value of my car to fix it because the warranty had expired.
Only after I strongly complained did I get any real responses—but by then, I had lost all trust. They even asked me to bring the car back again for another inspection after already keeping it for almost two weeks. I refused, and, as expected, I never heard back from them.
This was the most unprofessional and frustrating experience I’ve ever had with a service center. I still like Hyundai cars and will continue to drive them, but I hope I never have to deal with service like this again.
8/26/2025
Alyssa Q. VERIFIED CUSTOMER
Very helpful
8/26/2025
Herjay M. VERIFIED CUSTOMER
Daniel was so professional and helpful. He even arranged transportation to pick up my car when it was done for service.
8/25/2025
Hailey C. VERIFIED CUSTOMER
Alicia was professional, communicative and kind. Appreciated her!
8/25/2025
Julie D. VERIFIED CUSTOMER
Parts were left off. On the back trunck. Dropped off at 8:30 did not finish till 5:30 bad service. Not happy at all.
8/25/2025
Tatyana G. VERIFIED CUSTOMER
Daniel is an outstanding service representative! Even though I waited for.my.cr for a while, due to parts being unavailable ) ot Daniel's fault) - he kept.meimformed and updated along the way. Daniel is Extremely professional, polite,intelligent - right now, he is THE ONLY reason a still.own this Hyundai! Do not.lpse him! He is GOLD
8/24/2025
Danielle W. VERIFIED CUSTOMER
Lawrence is fantastic. Thanks to Lawrence Lee, my experience with Hyundai of San Bruno was far superior to any I've previously had with a dealership, or car repair shop. Thank you, Lawrence, for your kind assistance.
8/24/2025
Stephen Q. VERIFIED CUSTOMER
Alicia was professional and friendly and made the whole service experience a pleasure. Thanks!
8/24/2025
Ramesh K. VERIFIED CUSTOMER
Rafael Ramirez’ customer service was excellent. He explained the details of the service, the approximate time it would take, kept me posted midway on the progress of the vehicle and delivered it back to me within the expected time. Made my life easy. Thank you.
8/24/2025
Amy R. VERIFIED CUSTOMER
Overall, very pleasant experience. Friendly service and much quicker than i expected.
8/24/2025
Peter Y. VERIFIED CUSTOMER
Honestly, the longest wait times I have ever experienced at a car service location in all the yrs I've owned a vehicle. Additionally ridiculously long time needed just to leave vehicle for a diagnostic. To clarify, I had an appt but was told after I arrived that I would have to leave my vehicle for 2-3 days just to run a diagnostic. That's absurd. Why can't service just book the appt for 3 days later and have the diagnostic done that day???. Its not acceptable to have a customer be without a car for multiple days just waiting & not actually getting repairs done.
8/24/2025
Shawn C. VERIFIED CUSTOMER
Yes, I was completely satisfied with the service on my vehicle. The service team did a very professional job. They kept me informed of the progress of my vehicle and offered Lyft rides to and from my home. I was extremely satisfied with Daniel’s performance and quality of service.
8/24/2025
Elizabeth G. VERIFIED CUSTOMER
Repair was quick and courtesy was good but waiting for the parts took a month. I don't know if that can be resolved.
8/24/2025
Jared P. VERIFIED CUSTOMER
I was given an appointment but when showing up I was informed the diagnostics team wasn’t able to check out my car until the following week. Nothing was communicated prior to the appointment