Alicia was a good communicator and texted with updates regularly.
8/10/2025
Mel F. VERIFIED CUSTOMER
Lawrence was very professional and very helpful in getting my car services
8/9/2025
Jason C. VERIFIED CUSTOMER
So, so many problems. First available appointment date was over a month away and was scheduled for 7 AM. When it finally came and I went to the service center (at 6:50 AM), nobody was there. Nobody showed up until 7:30 AM. They were fine but didn't seem particularly apologetic (or even surprised). No shuttle or loaner as my work was 12 miles away. Ubered to work. When I came to pick up my car, they had just noted that filters and fluids should be replaced, but didn't actually do it. Said they messaged me about it, but all I had got was a generic text message with a link to a login. They said it would only take 10 minutes to do, so obviously I had to wait 20 minutes until it finished. Again, no apologies or anything. Was late picking up my daughter from school. Overall a terrible experience, but hopefully the actual car service is OK. Car wash was nice.
8/9/2025
Donna F. VERIFIED CUSTOMER
Efficient & well expedited; explained everything. Excellent!
8/9/2025
Hydorn K. VERIFIED CUSTOMER
Alicia was very helpful and kind! I really appreciated her service as well as all the other members of the San Bruno team.
8/9/2025
Virosh R. VERIFIED CUSTOMER
Lawrence is awesome! Broke down the individual items of service and made good recommendations on what to have done, and items that could be check on a later date.
8/9/2025
Stephan E. VERIFIED CUSTOMER
Daniel was absolutely amazing
8/8/2025
Otis M. VERIFIED CUSTOMER
Danny was very attentive to my needs, offering me great service for my Ioniq 5.
8/8/2025
Smita P. VERIFIED CUSTOMER
Service was scheduled without part in hand, plus struggle to get loaner since car will be at shop extended time. Finally agree to get loaner but week later part arrive car is fixed. When picked up it was easy check out and I took off with my car then noticed all functions are changed in car. Still figuring out to get back to what it was. Understands at dealer they knowledgeable in car Sale & functionality of car but as new car owner it’s hard to figure out & being first time ev owner in less than month very difficult to get back on track.
8/8/2025
Emad A. VERIFIED CUSTOMER
I have been with Hyundai for the past nine years, and when this office first opened in 2022, I was really happy since it’s the closest to my home. Elizabeth handled the service for my Sonata and once for my IONIQ. However, 2–3 times I had to work with other advisors while she was out, and two of them failed to address my issues.
For example, a routine tire rotation and inspection took four hours just to tell me that a part needed to be ordered. On another visit, I was given a 7:30 appointment but wasn’t attended to until an hour later, only to be told I’d have to wait another 3–4 hours—so I left.
Elizabeth followed up afterward, arranged a loaner, and got the issue fixed—almost 11 months after I leased the car. This was a manufacturing defect that had prevented me from using a convenient feature available only on the Limited trim. Thanks to her efforts, it finally got resolved.
8/8/2025
Manuel R. VERIFIED CUSTOMER
Raffi was professional and personable. My expected advisor was busy and Raffi stepped forward to help me. I really appreciated his concern.
8/8/2025
Renzo L. VERIFIED CUSTOMER
Daniel was great. Detailed and great communicator!
8/7/2025
David E. VERIFIED CUSTOMER
Daniel was very attentive and made sure my car was well taken care of.
8/7/2025
Linnea D. VERIFIED CUSTOMER
Larry Lee, your service manager is fantastic. Great personality and great communication regarding my car. thanks.
8/6/2025
Ryan P. VERIFIED CUSTOMER
Alicia was friendly, helpful and efficient and communicated with me well regarding the progress of my car's service. Thank you!
8/6/2025
Serena V. VERIFIED CUSTOMER
Danny was super informative in explaining what to expect when coming in for my service. He was nice, knowledgeable, and took his time in speaking with me. Great guy!
8/6/2025
Dwayne P. VERIFIED CUSTOMER
Daniel was very helpful on the things I needed to do to my car so I would not have to pay for anything I didn’t need to do right away
8/6/2025
Carlos S. VERIFIED CUSTOMER
Kind helpful service
8/4/2025
Jack L. VERIFIED CUSTOMER
Danny was a consummate professional delivering exceptional service. He has an attention to detail that I really appreciated in working with service team to help resolve issues I was having with a noise from my Ioniq 5. Highly recommended.