I took all day to get my car back. VERY DIFFICULT to get ahold of anyone.
4/17/2026
Abigail M. VERIFIED CUSTOMER
Outstanding lack of communication from the customer service rep to the store manager.
4/16/2026
Ron P. VERIFIED CUSTOMER
Blake Hoffman a awsome representative. Took car of my vehicle issues and was on top of his game. We need more Hoffmans!
4/15/2026
Bulat G. VERIFIED CUSTOMER
Excellent work!
4/15/2026
Mohaimenul I. VERIFIED CUSTOMER
Blake was amazing!
4/15/2026
Pablo Ceja. VERIFIED CUSTOMER
Daniel, thank you for getting my car ready!
4/14/2026
Rooha Unruh. VERIFIED CUSTOMER
He was great! Very clear about the information and the work was done fairly quickly
4/13/2026
Grant T. VERIFIED CUSTOMER
Excellent service
4/13/2026
Max N. VERIFIED CUSTOMER
• there was no rhyme or reason to managing Guests coming in. There was an old man in the waiting room for over an hour, and when a new guest came in, team members would assist them while ignoring the people that came before them sitting on the couches. Somebody came to help me and I had to direct them to the old man who was sitting there, but way before me.
• I was told a time for when my car would be done, when I came back, Oscar told me he would check on my car. Totally unbeknownst to him, my car was still sitting out front where I parked it, not even touched hours and hours later
• I was told not to bring my children to the dealership next time.
• there should be a service member welcoming guests and putting them on a list. Once a car is handed over, there needs to be an internal system to manage timing & communication with the owner
4/12/2026
Catherine D. VERIFIED CUSTOMER
Oscar was very pleasant and ensured that I knew the type of service I was getting and what it included. It was nice to have him as my service advisor.
4/12/2026
Florance G. VERIFIED CUSTOMER
Took much too long. Had to wait when I arrived. Was told that car service would be completed and not handled then. Arrived at 8 am and didn’t leave til after 11:45.
4/11/2026
Joanne S. VERIFIED CUSTOMER
Made an appointment because of a recall.I had a 9:30 am appointment and wasnt helped until after 10 am and the service took all day.I had to call them at about 3:30 pm to tell them that I needed my car by end of day and after putting me on hold they came back and said the car was ready..I had to call them to find that out.Again, poor customer service. I dont think I will ever purchase another Hyundai just because I've experienced terrible customer service at the San Bruno location. I found out about the recall from the Santa Clara office where they have excellent customer service.
4/10/2026
Mohammad B. VERIFIED CUSTOMER
Blake was great to work with. Kept me in the loop with updates on the status of my car. The whole process was efficient and effective. Will be asking for him specifically next time I have to bring my car in.
4/9/2026
Esmerelda G. VERIFIED CUSTOMER
Blake was great to work with. Very detailed
4/9/2026
Claire Y. VERIFIED CUSTOMER
Even though the service took a while, Daniel made the experience smooth by arranging Lyft rides. Super convenient and thoughtful - really appreciated his help
4/8/2026
Richard H. VERIFIED CUSTOMER
Blake is very professional and efficient. He listens well and communicates clearly. We would not hesitate ro recommend Blake and the San Bruno Hyundai service department.
4/8/2026
William T. VERIFIED CUSTOMER
Oscar was amazing! Very satisfied with his knowledge and ability to get the job done!!
4/8/2026
Jae P. VERIFIED CUSTOMER
Everything is good.
4/8/2026
Sean M. VERIFIED CUSTOMER
She delivered on the expectations she set. I wish she shared more of a summary of the work but I understand the advisor was not available.
4/8/2026
Lewyn L. VERIFIED CUSTOMER
During the checkup, the cabin air filter was taken out and not put back properly. The glove box was left in a disassembled state.
We called repeatedly over three days and never received a call back from Danny, despite numerous assurances that he will call by the end of the business day.
Eventually, I had to find out myself (on YouTube!) how to put the cabin air filter back and reassemble the glove box. I did it myself as you guys were never going to help.
The level of services was low.