I didn’t feel my needs were met. When it was noticed rats had been under my hood, the technician closed the hood and didn’t bother to remove any debris. Kevin did volunteer after I brought it to his attention. Unacceptable
6/13/2024
Perry K. VERIFIED CUSTOMER
From check in to completion of service, I was informed of what was done and future recommendations. Totally satisfied.
Thanks Joseph.
6/13/2024
Kevin S. VERIFIED CUSTOMER
Excellent customer service, but I was expecting more services included in my complimentary regular service. I was doing them somewhere else (future Hyundai of concord) and they did everything. I appreciate your service tho.
6/11/2024
Marcella E. VERIFIED CUSTOMER
When I checked to see if my car maintenance had been done. I was disappointed to find out only the front bulb had been replaced. The reverse light still wasn't working. I work the night shift, so not having a porter at the dealership, means I have to walk home now. I will be taking my car back tomorrow after work.
6/10/2024
Deirdre H. VERIFIED CUSTOMER
I called and scheduled an appointment for 8am and it took a hour and a half to get checked in
6/10/2024
Callardo I. VERIFIED CUSTOMER
The young man who helped with the service for my car was excellent could not have been more happier amazing communication best ever thank you so much Jay
6/10/2024
Norma A. VERIFIED CUSTOMER
Jay was very kind and helpful, and did his best to answer my questions.
6/9/2024
Edward G. VERIFIED CUSTOMER
Faster check in time. One hour wait is to long. Need more service writers.
6/9/2024
Adelia B. VERIFIED CUSTOMER
Good person
6/9/2024
Jennifer T. VERIFIED CUSTOMER
When I picked up my Hyundai Kona EV from my service appointment the small battery that powers the electronics and the starter was completely dead. A service rep gave me a jump so I could start the car, and said the service tech must have left the door ajar, draining the battery, and that it would recharge after 30 min of driving. The next morning the battery was dead again and would not accept a charge. My husband bought a new battery and replaced it.
To top it off, when I drove that afternoon, the “Refill Inverter Fluid” error message was back on, so the service I had done the previous day was not successful.
I’ve called and texted and have not received a response. I am very dissatisfied.
6/6/2024
Thomas D. VERIFIED CUSTOMER
Kevin was very professional and helpful. My service work was completed quickly.
6/6/2024
Samir C. VERIFIED CUSTOMER
Thank You for The Honesty of Joseph Flores
And the mechanics it meant the world to me Thanks YOU
6/5/2024
Emily K. VERIFIED CUSTOMER
Professional, courteous and helpful, he even looked like he was sorry for the amount of money it was going to cost, good personality.
6/4/2024
Courtney B. VERIFIED CUSTOMER
Hunter was kind and professional
6/4/2024
Elizabeth J. VERIFIED CUSTOMER
I had a difficult time getting a hold of my service rep. Apparently, his extension wasn’t working and I received calls from different individuals. I didn’t get an update until late in the day. But I had been told it would be 3 or 2 hours for an update.
6/2/2024
David W. VERIFIED CUSTOMER
The bed of my Santa Cruz was absolutely filthy. Whoever was on the washstand that day, just never rolled back the Tonneau cover. For some reason, the sales department can't find the dealer supplied registration number for the nitrogen tire warranty. This seems really weird since every Cardinale Way new car in inventory has this tire coverage add to the car (with an absurd mark up added). Am I the only customer that has attempted to register their car for this tire warranty? Apparently so. I know it's not up to the individual dealership to Insist on adding $2400 worth of add-ons that costs the group about $200. Does Cardinale Way really think that customers aren't onto their greedy shenanigans?
6/1/2024
Ever F. VERIFIED CUSTOMER
Exelente persona gracias por tu ayuda eres El mejor trabajador tu personalida y trabajo fue lo mejor gracias Kevin
6/1/2024
Josefina D. VERIFIED CUSTOMER
Kevin helped us get our service done and helped us get an issue with our car solved.
6/1/2024
Marie C. VERIFIED CUSTOMER
The service experience with Hunter was exceptional— quick and easy.
5/31/2024
Sean P. VERIFIED CUSTOMER
Joseph Flores was wonderful and worked hard to fix my vehicle and make me a very satisfied customer.