He was so accommodating about my filters and getting them replaced for me. He had his manager help with the filter in the engine compartment. He had him take care of the service because he didn’t want to try to do something he wasn’t familiar with. It was a situation where the engine filter compartment has broken tabs, so it doesn’t stay shut, so it is kept shut with a metal strap around the compartment.
12/17/2025
Luwon A. VERIFIED CUSTOMER
Alyssa was great but I am extremely dissatisfied with the service of my vehicle and how it was handled.
12/17/2025
Megan H. VERIFIED CUSTOMER
:)
12/17/2025
Marcia P. VERIFIED CUSTOMER
Ben was professional and knowledgeable.
12/17/2025
Setzke Custom. VERIFIED CUSTOMER
David did an excellent job in communicating and working with me throughout the lengthy process of repairs that my vehicle needed it was not an average repair. I’m very satisfied with how he handled everything it’s obvious he is a an asset for Smart motors
12/17/2025
Olivia S. VERIFIED CUSTOMER
Excelente servicio
12/17/2025
Tim M. VERIFIED CUSTOMER
She was very professional and very courteous
12/17/2025
Laxmikant S. VERIFIED CUSTOMER
My next service sticker was not updated on my windshield, Tire Air pressure was still low and Car Washing was closed very early at 5 pm or before that. i will check the Oil level again and come tomorrow again
12/16/2025
Jane D. VERIFIED CUSTOMER
Nice guy, friendly
12/16/2025
Monica Z. VERIFIED CUSTOMER
I took my truck in for an oil change and tire rotation. I have four paid services as part of the purchase agreement. Today, December 15, 2025, I left my truck at 9:45 AM. My wife picked it up at 5:04 PM and they charged her $154. Now I have to go back to file a complaint. What a waste of time!
12/16/2025
Linda A. VERIFIED CUSTOMER
David was very helpful with getting me checked in and referred for a loaner car. The service and communication was excellent.
12/16/2025
Jody C. VERIFIED CUSTOMER
Ben was very thoughtful and patiently answered all my questions.
12/16/2025
Scott C. VERIFIED CUSTOMER
Very satisfied with the level of professionalism and service. I will continue to bring my Toyota here for future service as well as my wife’s Honda!
12/16/2025
Pamela P. VERIFIED CUSTOMER
Too long a tale for this brief question. Three and a half hours for a scheduled appointment to change oil, rotate tires, and change two lightbulbs. Only made progress because I kept asking reps what progress was being made. After such lousy service, at least vehicle was running well.
12/16/2025
Frances M. VERIFIED CUSTOMER
The one thing that I like about Gregorio is that he’s very clear and communicates about what’s gonna happen with your vehicle from start to finish. He went out of his way today to register my vehicle knowing my vehicle had been towed in and I wasn’t present. My car today was done within a day for some major repairs abs I don’t ever see that happen anywhere else. The other main thing is I am able to get a loaner vehicle - this is a plus being I live in a small town with out any public transportation .
12/16/2025
Detra D. VERIFIED CUSTOMER
Jist appreciate the in and out
12/16/2025
Candace W. VERIFIED CUSTOMER
A bit longer wait than usual, but service team were great.
12/16/2025
Connie B. VERIFIED CUSTOMER
Very pleased with the main service area but not the appointment express area
12/15/2025
Daniel L. VERIFIED CUSTOMER
Sergio was professional and courteous, answered all my questions.
12/14/2025
Jeff S. VERIFIED CUSTOMER
Youre not committed. Committment Not even close to the Smart family. The Baxter group has cut costs, cut effeciencys and most of all, cut the relationships that were strengthened under the Smart family. Its not fixable with a review like this. I believe its been 20 years ive driven from Cambridge Wisconsin and now service 5 toyotas but over that time were many more. I will not come back. Please do not call me...it wont do a thing to help.