Appointment took 90 minutes. 30 to 45 minutes longer than expected.
2/29/2024
Kelly K. VERIFIED CUSTOMER
The customer service and service provided is great. However,even with an appt, a 2 hour wait for a tire rotation is ridiculous. Some clients do these apps on their lunch hour, and arriving and finding out that a usual 30 min to 40 min appt at most, takes 2 hours is very inconvenient. I understand that delays occur, but this seems to happen every appt I have. I know the appt itself doesn't take more than 30 min because once it is started, I am done within that time.
Again, service is great, just not the unexpected long delays with no notice. I would have rescheduled if I would have known it would take that long. I arrived at 10:30am,sat in my car for 20min befire anyonr checked me in. Then checked out at 12:25pm.
I don't need anyone to contact me. Just a pattern that has not been improving and just getting worse at each appt.
2/29/2024
Barbara B. VERIFIED CUSTOMER
Great service- thanks!
2/29/2024
Don R. VERIFIED CUSTOMER
Timely and personable, Jesse did a very good job.
Thanks
2/28/2024
Judy W. VERIFIED CUSTOMER
I am very disappointed with the lack of contact Toyota had with me concerning my vehicle. I was not notified when the vehicle was done and finally after six days, I called to see if it was ready. I took it in on Thursday, and I believe the work was done on Friday. I finally called the following Thursday to find out if it was done. Usually Toyota is very good at going over the service record, and letting you know what had taken place and what the results were, but in this case, none of that was done. It was only after accidentally running into Justin in the parking lot that I found out what the results were. I’ve already talked to Justin and he has apologized.
2/28/2024
Matthew G. VERIFIED CUSTOMER
Great job by Ian keeping me informed
2/28/2024
Kendra D. VERIFIED CUSTOMER
On time and excellent service. No complaints.
2/28/2024
Marie L. VERIFIED CUSTOMER
I appreciate all the details in the report that I got. I also appreciate seeing a video of my car and having a commentary at the same time.
2/28/2024
Jeniffer E. VERIFIED CUSTOMER
Everything was seamless!
2/28/2024
James W. VERIFIED CUSTOMER
Good experience
2/28/2024
Hector O. VERIFIED CUSTOMER
Really satisfied about service
2/28/2024
Carren M. VERIFIED CUSTOMER
Thank you!
2/28/2024
Shirley K. VERIFIED CUSTOMER
I was very impressed and satisfied with the knowledge and help from Paul Fredrick when I brought our car in today for regular maintenance checkup. I had a few questions about some technical things that I couldn’t figure out myself, regarding our car phone contacts etc and inside lights.
Within minutes Paul explained and took care of these for me and now I can do myself.
Very pleasant and eager to help, making a Best Experience!!
Thank you Paul!
Happy Toyota owners
Shirley and Fred Kalsow
2/28/2024
Adam C. VERIFIED CUSTOMER
First time getting service there but it was smooth and on time.
2/28/2024
Dawn G. VERIFIED CUSTOMER
He was very professional and kept me updated throughout the process. Always impressed with how friendly everyone is.
2/28/2024
Eileen B. VERIFIED CUSTOMER
Very helpful
2/27/2024
Paul M. VERIFIED CUSTOMER
Many thanks. All of my experiences with Smart Toyota have been very professional and much appreciated.
2/27/2024
Bart G. VERIFIED CUSTOMER
Thank you
2/27/2024
Louis C. VERIFIED CUSTOMER
Thorough and timely.
2/27/2024
Kristine K. VERIFIED CUSTOMER
I forgot to use a coupon when I paid my bill and the person behind the desk said I could use it on my next visit-great customer service!!