My good experience with Jesse followed my good experiences with two young ladies whose names I did not get. They were also professional and friendly some time before Jesse came out. Kudos to them as well as him.
3/6/2024
Tatsuhiko Y. VERIFIED CUSTOMER
Thanks so much.
3/6/2024
Deena S. VERIFIED CUSTOMER
Ian and all of the staff were very helpful to me today. Thank you all so much!
3/6/2024
Holly W. VERIFIED CUSTOMER
Service was fast and friendly, couldn't ask for anything better
3/6/2024
Mark V. VERIFIED CUSTOMER
Excellent
3/6/2024
David P. VERIFIED CUSTOMER
The service advisor was great but the rest of the service was not. Tire pressures all over the place. Start working on vehicle then stop to have an employee meeting. Could not believe I was witnessed that.
3/6/2024
Gary F. VERIFIED CUSTOMER
I will tell him what I was not happy about. It all worked out in the end.
3/6/2024
Zijian W. VERIFIED CUSTOMER
I was told that the tires had been inflated to 35. However, when I drove away, I found that the light indicating low tire pressure was still on! I had to go back and look for someone to help me get the tires really inflated. It’s hard to imagine how such a regular maintenance operation could be ignored. Maybe the staff were focusing on something more important. I appreciate that. But this mistake can really make people hesitate to believe what’s written in the report. I hope such a mistake can be avoided next time.
3/6/2024
Gabriele L. VERIFIED CUSTOMER
I was told that I would get a $100 rebate on the new tires, but when I contacted Yokohama, I was told that that rebate offer ended Oct 31, and that there were no other rebate offers. Otherwise, the service was good and the car is running smoothly.
3/5/2024
Elizabeth H. VERIFIED CUSTOMER
Will do
3/5/2024
Marta C. VERIFIED CUSTOMER
David was great! I arrived at 7:45 for my 8 am appointment but did not get checked in till 8:15. It was very chaotic and no one seemed to be ready for the day.
In the past when I’ve come in for service it wasn’t like this.
Marta C
3/5/2024
William C. VERIFIED CUSTOMER
Handled very well. Ean was very pleasant and helpful throughout the process.
3/5/2024
Gerald M. VERIFIED CUSTOMER
The work was fine but don't like the big scratch that was put it the drivers door!
3/5/2024
Dan B. VERIFIED CUSTOMER
Very Helpfull and informative .
3/5/2024
Symone A. VERIFIED CUSTOMER
Lorica was amazing! Very kind, helpful, resourceful and made feel confident in my service. It’s people like Lorica who make the experience great. I usually don’t spend my time filling these out unless they impress me or it was a horrible experience. Thank you ???? Lorica!
3/5/2024
Robert M. VERIFIED CUSTOMER
My truck is a 2023, and Toyota does not have oem mud flaps
3/5/2024
Janine J. VERIFIED CUSTOMER
I appreciate the option of express service! Everyone was very nice & helpful especially Tyler.
3/5/2024
Kenneth J. VERIFIED CUSTOMER
Everyone is always curious and helpful.
3/5/2024
Doug A. VERIFIED CUSTOMER
I had a scheduled appointment for oil change/tire rotate I made weeks ago, and it took an hour and 50 minutes from check in to check out. That's too long especially since I wasn't notified it would take that long.
3/5/2024
Thomas G. VERIFIED CUSTOMER
I had a 1pm appointment for an oil change and tire rotation and my car was not ready until 2:30pm. At 2:10pm they came and confirmed what service I wanted done. Kudos at that point for apologizing for the delay. So with an appointment I waited 70 minutes before my work began! This comes after a 90 minute wait for a tire rotation 6 months ago. I will be back in 3 weeks with my other car. After 24 years with Smart I maybe considering service elsewhere. Come on, you can do better. You are at two strikes right now