My appointment time was 9am. I arrived early and was told they were not sure when they would begin work on my vehicle. Why bother making an appointment?? Communication was okay day 1,but poor on day 2.It is very apparent the service team to vehicles needing service is to low. You overbooked vehicles everyday needing service and goals are not achieved. Management needs to review themselves.
2/22/2024
Corey T. VERIFIED CUSTOMER
Mallory was incredibly helpful and did what she could to get me in and out of the service center on a very busy day. Frankly, I wish I had someone like her on my team right now.
2/22/2024
Mindy F. VERIFIED CUSTOMER
Had to wait 3 hours for a tire rotation.
2/22/2024
Richard I. VERIFIED CUSTOMER
At completion of my service, I was asked to pay $129 for services that were to have been totally covered under the 24,000 mile Smart Advantage Pre-Paid Maintenance Plan that was provided to me when I purchased my vehicle in July 2023. It took me a fair amount of time to convince the desk person that I was not going to pay for services that were to be covered under the Plan.
In addition, when I was provided my corrected invoice, stapled to it was a service ticket for a different vehicle belonging to a different person.
Then I was told my car was parked in the back of the service area near the car wash. It was not there. In fact, someone had driven my car to the lot in front of the building along Odana Road down near the New Car sales area.
2/22/2024
Angela K. VERIFIED CUSTOMER
The service is always wonderful and I am so appreciative of the focus on customer service.
2/22/2024
Mark B. VERIFIED CUSTOMER
Job well done
2/22/2024
Annette C. VERIFIED CUSTOMER
I must say, he had a genuine personality! He was incredibly polite and attentive and radiated such a friendly vibe.
2/22/2024
Gerry M. VERIFIED CUSTOMER
The experience was acceptable but getting charged $45 for shop supplies , when I spent over $2,200 is insulting and egregious.
2/22/2024
Marlo Z. VERIFIED CUSTOMER
Excellent service!
2/22/2024
John K. VERIFIED CUSTOMER
Paul explained why the brakes on my car
are being noisy and corrected my misconceptions.
I have peace of mind knowing that everything
is in good shape.
2/22/2024
Christopher W. VERIFIED CUSTOMER
Service was great, representative was professional, loaner was excellent. Turn around was for service was exceptional. Why is the a fee on my credit card you held for the loaner.
2/22/2024
Christine K. VERIFIED CUSTOMER
I set up an appointment 2 weeks in advance. I arrived 10 minutes before my time. I was having the tires rotated. Two hours later I was still waiting to hear about my car. I went to the desk to ask where my car was and had three people looking for it. There was no paperwork Saying it was done and no vehicle being worked on. I turned and saw my vehicle was parked outside by customer service. The person working with my car came out and apologized. My question is, why make an appointment when I still had to wait?! Rotating tires doesn’t take TWO HOURS!! But also make sure to let the customer know when the car is ready. Not a good experience today.
2/22/2024
Kim S. VERIFIED CUSTOMER
Everything went well with the recall, and we appreciated the loaner car. Thank you!
2/22/2024
Terra G. VERIFIED CUSTOMER
Appreciated Jesse’s time and efficiency, very happy with the experience
2/22/2024
Kristi H. VERIFIED CUSTOMER
Great
2/22/2024
Nancy W. VERIFIED CUSTOMER
Car interior cleaning was very nice as well as exterior. Exception on car wash windshield was missed.
2/21/2024
Barry H. VERIFIED CUSTOMER
The new computer system was not working adequately. I was sent a text that my car was done. I could see it parked outside but it took a half hour for the technician to get to me and check me out. Don’t text if it produces false expectations
2/21/2024
Jordan P. VERIFIED CUSTOMER
she was great!
2/21/2024
Cayla S. VERIFIED CUSTOMER
Ian was awesome to work with. Extremely informative, friendly and kept me up to date on what was going on.