Receipt said car was washed, but it clearly wasn't. Didn't pay for it either way so not a big deal, but just a weird thing to say happened, when it didn't.
2/20/2024
Steve Z. VERIFIED CUSTOMER
He was friendly and very helpful. I appreciate his service.
2/20/2024
Matthew T. VERIFIED CUSTOMER
I waited almost 20 minutes after pulling into the garage to drop my car off. I’m not sure why that process lasted longer than a few minutes. It took that long for a guy to walk over and review the issues I already explained over the phone.
My appointment was at 10:15am. I didn’t get a text until almost 2:30pm. .
It cost me $219.00 for a diagnostic that I’m sure wasn’t going to solve any lock issues. The total to fix my locks was over $2300.00. I’d bet anything replacing all the electronic locks is not the issue. So I passed and the problem was never solved.
Even picking up the car took way too long. I stood there for five minutes as the service writer worked away on his computer. Overall it was not a great experience today.
2/20/2024
Sharon K. VERIFIED CUSTOMER
I came in for an oil change and maintenance check-up on 2/14/24. The next day my battery was completely dead which required a jumpstart from a Good Samaritan. I had put in a brand new battery in November 2023. Everything check out in the green at Smart Motors so why am suddenly having battery issues? I had no issues starting my Venza until my appointment at Smart Motors.
2/19/2024
Sharon D. VERIFIED CUSTOMER
Very happy except for the second time now, the sticker was not updated with date at miles til next service.
2/19/2024
Tommy H. VERIFIED CUSTOMER
Thank you
2/19/2024
Cole C. VERIFIED CUSTOMER
Thanks for making the tire swap right.
2/19/2024
Kaitlyn S. VERIFIED CUSTOMER
Everything with the car went good. But the waiting room was quite small for the amount of people who needed to wait. Barely had enough chairs for everyone.
2/18/2024
Braima B. VERIFIED CUSTOMER
Good job! Everything was on track. Top Service
2/17/2024
Jennifer P. VERIFIED CUSTOMER
The entire service and communication was great!
2/17/2024
Ismail I. VERIFIED CUSTOMER
Alexis was very professional.
2/17/2024
Mark P. VERIFIED CUSTOMER
Wait time when I arrived for my 10:30 drop was about 20 minutes from the time I pulled in the main service entrance until a service rep came to my vehicle and explained the services to be performed.
2/17/2024
Julie D. VERIFIED CUSTOMER
Twenty minute wait time to check in was irksome. Actual service was good.
2/17/2024
Amanda V. VERIFIED CUSTOMER
This morning I discovered my back driver’s side hubcap/rim is missing. Can you help?
2/17/2024
Bruce F. VERIFIED CUSTOMER
We’ve been impressed by how organized Smart Motors is in when checking our car in, notifying us on status of repairs, and checking us out at pickup. Thanks.
2/17/2024
Randall M. VERIFIED CUSTOMER
I reported for my scheduled apt but it was iver an hour before they atarted working on my car- work seemed ok- this usually dies nor happen- you seemed either short staffed or over booked
2/17/2024
Connie S. VERIFIED CUSTOMER
Ian is great - helpful & knowledgeable.
It is frustrating when droping off a vehicle for service that there appear to be people available at the service desks avoiding helping while you are told to stay with your car watching a group of 5 standing together talking, laughing, tossing food (popcorn) in their mouths.I encourage a fun workplace but not at the expense of 3 customers sitting in the bay watching & waiting.
If the employees are on break or done for the day - I suggest they move behind the wall so customers do not see them as ignoring their check-in. This has been the case for me a few times so it's not just a one time experience. This treatment has made me consider changing where I service my vehicle.
Perhaps, have us come in to a waiting area or appear connected.
2/17/2024
Karen F. VERIFIED CUSTOMER
It was busy, so my service appointment took longer than expected, but it was clear everyone was doing their best to get customers on their way as quickly as possible.
2/17/2024
Mary S. VERIFIED CUSTOMER
Gregario was great. My bad service experience was not because of him. I had my car in twice in 3 days and the MIP’s were completely different. I shared my frustration with Peter the service manager and let him know I’m a long term customer who will probably take my service work elsewhere. I lost confidence in the staff when they gave me the run around this week and quoted me about $10k for work on my car. The services reports conflicted so I wasn’t sure what to believe.