Really enjoy working with the folks at Smart Toyota service!
6/11/2024
Gregory H. VERIFIED CUSTOMER
Several timely calls kept me updated. Really took the extra time to inform and involve me on the work
6/11/2024
Sara K. VERIFIED CUSTOMER
Fantastic Group of people- Thorough explanations and details to questions- I appreciate the respect
6/11/2024
Charles B. VERIFIED CUSTOMER
It seems it would be more efficient to do the initial check right away, while I waited, rather than making me take a loaner, only to drive to the east side of Madison …and then essentially right back.
6/11/2024
Kenneth U. VERIFIED CUSTOMER
always friendly, never pushy. love the popcorn and TV. keep up the good work!
6/11/2024
Sarah L. VERIFIED CUSTOMER
My husband waited for 1.5 hours for a basic oil change that he was told would be done in an hour. When he approached the desk and pointed out that our car appeared to be done, but he had not been told it was ready, they then spent 15 minutes locating the paperwork. The cost for the service was also higher than at the dealer we go for our other vehicle. We probably will look for another place to get service.
6/11/2024
Aleta S. VERIFIED CUSTOMER
Very professional and helpful
6/11/2024
John H. VERIFIED CUSTOMER
I received great service today, thanks!
6/11/2024
Pageen S. VERIFIED CUSTOMER
I arrived at the time of my appointment and had to sit in my car in the bay for 20 minutes before the advisor checked me in. Very frustrating, especially as I was trying to get work done while waiting for my car.
6/11/2024
Jordan P. VERIFIED CUSTOMER
All was great with one exception:I did not receive a new window sticker indicating my next service time-frame.
6/11/2024
Dianne H. VERIFIED CUSTOMER
Done in a timely manner! Thank you.
6/11/2024
Elizabeth A. VERIFIED CUSTOMER
Good communication and professional service as always.
6/11/2024
Juan P. VERIFIED CUSTOMER
Excelent service.
6/11/2024
Jennifer S. VERIFIED CUSTOMER
I made the initial appointment to investigate two distinct noises that my car has recently started making. After a $3000 “repair,” the noises are completely unchanged. In fact, I heard one of the noises within one block of driving after picking up my car from Smart Toyota. I’m thoroughly disappointed. That was an incredibly expensive GUESS at what the problem was. How will you make this right, Toyota? I am very dissatisfied and I will share my dissatisfaction with others. You’re fine with “cookbook” issues when the problem is obvious, but you’re deficient when a problem requires serious investigation. I don’t even think someone went for a drive to attempt to hear the noises I described.
6/10/2024
Michael M. VERIFIED CUSTOMER
Ian was great-friendly and professional, thoroughly explained everything.
6/9/2024
Ambrose O. VERIFIED CUSTOMER
All the RAV4 buttons on the windows control panel and overhead lights need to have lights for easier operation at night.
6/9/2024
Vijaya K. VERIFIED CUSTOMER
Very good sevice.
6/9/2024
Amy S. VERIFIED CUSTOMER
Technician was amazing but I had an appointment and they were not able to look at my car for an hour and a half after my appointment. Meaning I was there for 2 hours for a 30 min session. I would have loved a call in advance offering to reschedule since I lost time at work, etc for my appointment. I didn’t need my tires rotated that day. Not sure what the purpose of an appointment was?