Smart Motors Toyota Auto Repair Service

Great work

Outstanding Service as Usual

Aruro was very polite and professioal.

Great service. And great communications

I don’t like having to schedule an appointment. And if I do express there is always a long wait! I can’t wait to pay off my loan and I will be going back to Subaru. There service is 100% better

And when I pick up the car, I told me what spot it was in, and I had seen it when I drove in anyway it had the red thing on the seat the paper on the floor, The radio ear splitting and water bottle in holder.

Friendly, efficient and informative.

Very satisfied with Toyota’s support.

I was a little disappointed that you were out of cookies lol

Thanks for the great service today! We knew we’d have to wait at the express service but I was able to take my work calls while we waited. Everyone was very helpful to get us where we needed to go. Communication was proactive vs reactive. We are 5 minutes from the east side location and had a not great experience last time. They charged us for the service under warranty. We’ll gladly drive the extra 20 minutes to come to your shop in the future! Emily and Joshua

Thank you ???? for the service.

She’s the best

I have purchased over 3 vehicles from Smart Motors over the years. I was about to buy a fourth, until today. I will no longer service my current vehicles or buy any new vehicles from Smart Motors. First, my Sienna key fob was malfunctioning. I asked if a diagnostic test could be run. The answer I received was that it would cost $200 and that buying a new fob for $251 was the best bet. Then I was quoted a price of an additional $175 to program the new fob. I made that appointment for today. There, Ian told me the programing price was now $185. I said I was quoted a price 10 dollars lower. He could care less and said there had been a price increase on Monday, the day before my appointment. When I went to pay, there had been no price increase but there was a $14.79 additional charge for “shop suppliers”. I had never heard of such a charge and Ian explained this was standard in the industry and always charged. I looked at my old receipts and had never been charged for”shop supplies”. I certainly never authorized any such charge. Bottom line here is 2 questions. First, does Smart charge everyone a “shop supply” charge? Second, if so, have all of your customers approved in writing such a charge? I spent most of my legal career protecting consumer rights at my consumer law office. Depending on your response, or non- response, I will decide whether a legal class action is appropriate. Sincerely, Philip Jeffrey Archibald, JD

As always the service department took care of me in a timely fashion with no problems.

I went to change the oil then when I left I realized that is some leaking oil, then I told someone there about it and he said, no I checked it and there is nothing, then I went to another mechanic then took a picture and went back and showed to the assistant manager and then he took care of it ( hopefully) this is not the first time, I’ve been customer with this place for years even when I moved 45 minutes away still go there. Thanks

I had a passenger side front door panel replaced under warranty and it’s worse than the original. It’s loose and there’s foam hanging out on the edge. Doesn’t anyone inspect the service work before you give it back to the customer? This is ridiculous. I’ve driven to the dealer three or four times to get the stuff repaired and it doesn’t seem to be getting done correctly.

Mallory, the service rep working with me, was effective and very attentive. The issue that concerned me was the announced high cost for the repair, much higher than I anticipated. Although I have had virtually all service work for the Tundra completed at Toyota dealerships, in this case I decided to get an additional estimate.

Friendly & timely. Great experience.

Lori was very effective and succinct

no complaints!