I received someone else's car report thingy. Maybe that guy received mine.
6/4/2024
Emily B. VERIFIED CUSTOMER
Communication appears to be lacking between online scheduling, checking in and the advisor all giving me differing information. I had an appointment scheduled. After being told my service should take two hours, and that an advisor would check in with me shortly to review my needs, I waited for 85 minutes before anyone even checked in and then just to let me know my car was about to start service. Then that it would be another 2 hours before I could get another scheduled service started. I have wasted many hours in the waiting room at Smart over the years and have decided to take my business elsewhere. Again, my service agents were fine and truly understanding, but the process in operations is faulty. I’ve been a customer for over a decade and have seen service go from a pleasure to a dreaded uncertainty. I see the staff fighting amongst each other and other customer’s frustration further validating my impression.
6/4/2024
Alvaro D. VERIFIED CUSTOMER
Excellent service
6/4/2024
Kristin A. VERIFIED CUSTOMER
Guillermo went out of his way to make me feel valued. He braved a torrential rain and soaked his shoes to retrieve my vehicle so that i wouldnt have to. This kindness comes during a difficult season in my life. Its the little things that make life beautiful. Guillermo is a gem. He will go far.
6/4/2024
Amy H. VERIFIED CUSTOMER
While the staff in the waiting room were nice and helpful, the fact that an oil change took 2 hours was quite annoying.
6/4/2024
Jill B. VERIFIED CUSTOMER
Eric was very pleasant, warm, and professional. Thank you!
6/4/2024
Benjamin P. VERIFIED CUSTOMER
Job well done!
6/4/2024
Marion G. VERIFIED CUSTOMER
Courteous and efficient
6/4/2024
Barbara G. VERIFIED CUSTOMER
The technician waited until the car was all done when he suggested the brake fluid would be done. Why wouldn’t he ask that when we checked in the vehicle. So obviously we did not want to spend 45 more minutes there and did not do it.
6/4/2024
Michael B. VERIFIED CUSTOMER
Courteous,prompt and efficient interaction.,thanks
6/4/2024
Chris W. VERIFIED CUSTOMER
Wonderful service. Very friendly and attentive.
6/4/2024
Daniel P. VERIFIED CUSTOMER
In and out in a reasonable amount of time for first tire rotation on our new car with the same customer care we have come to expect over the past ten years.
6/4/2024
Jennifer R. VERIFIED CUSTOMER
Jhon was thorough when describing what was done to my 4Runner and kept me in the loop when the price was increasing and shared what needs to be done in the future. Thank you!
6/4/2024
Jeffrey R. VERIFIED CUSTOMER
I know that vehicles dropped off over the weekend by tow truck must make Monday mornings a bit more chaotic so I appreciate that the service team was able to look at it and fix it before 1pm. I’ve had a lot of work on my 2011 4 runner the last 12 months and you always provide me with a loaner when needed and do an excellent job explaining what needs to be done and doing it in a timely manner.
6/4/2024
Jesus C. VERIFIED CUSTOMER
Thanks
6/4/2024
Sandra K. VERIFIED CUSTOMER
Foe the second straight time, I had a pre-booked appointment and waited for someone to check me in at my bay. I continued to wait as multiple employees stared at me sitting in my hot car and didn't help me. I also waited as multiple other cars which came after me were checked in first. After 15 minutes, someone finally walked by and asked if I had been checked in. I told him no and how multiple people who cam after me were helped and I was made to wait, despite nobody being in front of me in my bay. I get really tired of being treated like a second-class citizen at this dealership.
6/4/2024
Robert &. VERIFIED CUSTOMER
Great person and attentive to the details!
6/3/2024
Lee S. VERIFIED CUSTOMER
Showed up 15 minutes early. 8:45 for a 9 am appointment. I was told my truck would be done in an hour. My truck was bypassed by people pulling in for an hour an 15 minutes. I finally had enough by 10:15 and said I’m done I’m taking my truck. As it was the next day we drove 1,500 miles to Park City Utah. I made one phone call to a shop out there. They got me in immediately and changed my oil for me in 35 minutes. I am so disappointed I do not believe I will ever be back. Just a really bad and uncomfortable experience.
6/3/2024
Donna S. VERIFIED CUSTOMER
He was thoughtful. Professional pleasant and knowledgeable!
6/2/2024
Dan R. VERIFIED CUSTOMER
Mr Muma was polite, open, and helpful. He contributed to my comfort with the experience. I enjoyed today's experience. Once again, I'm glad I chose Smart Motors for service, rather than taking my car back home to Michigan, to the dealer I purchased it from.