I has a tire sensor going bad that i had asked to get looked at. When my appointment was over and someone cane to tell me about the work done on my car, nothing was mentioned of it. I asked and he said “oh, i forgot to write it down, my bad. Will that be credit or debit?” Obviously not giving a ****, and then proceeded to explain the procedure of using a diagnostics tool to read the sensor IDs like i hadn’t asked for the service and dont have a clue what a car is. I also had my tired rotated and bow my alignment is messed up and my car pulls to the left, so thank you for that. Im not sure why im getting pushed over to the express bay for my service when im scheduling appointments but it sure is something to feel like a secondhand customer. Will definitely not be returning if i am to be put back in the express bay
6/13/2024
Matt W. VERIFIED CUSTOMER
Guys did a good job.
6/13/2024
Richard G. VERIFIED CUSTOMER
The job was well done. I wish the wait time was less.
6/13/2024
Larry R. VERIFIED CUSTOMER
Melissa was a delightful person. Thanks for providing me with a car to drive home.
6/13/2024
Marc D. VERIFIED CUSTOMER
Best ever polite on time clean facilities great snacks, wonderful people that’s why we bought two cars this year from you many more to come
6/13/2024
Michael M. VERIFIED CUSTOMER
Good experience, staff is very polite and helpful.
6/13/2024
Tamara B. VERIFIED CUSTOMER
All went well!
6/13/2024
Karyn A. VERIFIED CUSTOMER
Melissa was very nice and helpful. Being that she is new at Snart Toyota, however, it did take more time than I'd prefer to get everything handled. Nevertheless, I appreciate her thoughtfulness, and am overall satisfied.
6/13/2024
Mawussi A. VERIFIED CUSTOMER
The service meet my expectations. Thank you Toyota and thanks to the management he was so nice
6/13/2024
Cheryl F. VERIFIED CUSTOMER
I felt the wait time was long. My appointment was at 8:15 and my vehicle wasn't done until 3:30.
6/13/2024
Theodore L. VERIFIED CUSTOMER
Easy to work with.
Sonya
6/13/2024
Ryan D. VERIFIED CUSTOMER
Everything was easy. I dropped my car off and came back after work and it was done. Thank you guys
6/13/2024
Linda F. VERIFIED CUSTOMER
Job well done.
6/13/2024
Heidi M. VERIFIED CUSTOMER
He forgot to classify my service as Waiting, so delayed by 2 hours.
6/13/2024
Duffie Rev. VERIFIED CUSTOMER
Wait was too long. (Express)
6/13/2024
Jerome S. VERIFIED CUSTOMER
Just checking we are seeing oil a floor in garage I hope it’s oil that was spilled not a loose filter or plug
Jerry
6/13/2024
Heather D. VERIFIED CUSTOMER
Please call me to discuss this experience. Prior to our chat, please review the texts, voicemails, call log, reports, diagnostic and verifying fees, change in cost estimates, pick up date and exchange issues including I get in my car to exchange the rental and it is totally still taken apart w service red seat covers, wires, and dashboard all exposed, days go by w no return calls and even yesterday when I finally was able to get my car back, and I called ahead to make sure it was put back together justin only looked at the outside without reviewing why the car was there. And while I’m ant the desk walks out to actually look inside to check.. And I was still asked to pay. No compensation for this truly bad service.
6/12/2024
Dave F. VERIFIED CUSTOMER
Answered all my questions
6/12/2024
Patrick C. VERIFIED CUSTOMER
Mallory is great!
6/12/2024
Alan S. VERIFIED CUSTOMER
Your labor charges are way too high !
$50.00 labor charge to replace 2 air filters !
That process took less than 5 minutes !
Went to your service area & got NO satisfaction with reducing these labor charges !
I have bought 3 Toyota highlanders from Smart Motors !
I will not recommend your dealership for service !!!