David was very courteous during the checkin. He kept me informed of the progress. When it was determined that parts would not be available until the next day, he provided a loaner car to drive to the Madison North Side.
4/26/2025
Karen R. VERIFIED CUSTOMER
I live in a different town and used to have my vehicle serviced by a local Toyota dealership….. not anymore. We were well taken care of and communication was great….. I will continue to use smart Toyota as my service provider from now on. Especially with the loaner. Thank you!!!
4/26/2025
Robin H. VERIFIED CUSTOMER
Melissa was great! Very informative and pleasant to chat with:)
4/26/2025
Jeff H. VERIFIED CUSTOMER
Very Profesional,Paul is very good at his job !
4/26/2025
Stefanie H. VERIFIED CUSTOMER
Mellissa was fantastic and so helpful!
4/26/2025
Charles W. VERIFIED CUSTOMER
It was quick, thorough service
4/25/2025
Dakota F. VERIFIED CUSTOMER
Communication with service advisor was problematic thru the entire repair experience. Then, when I went to get my car after service was complete I found it unlocked and with parking lights on. Now, after work on my tires yesterday, I have a malfunctioning tire pressure sensor. I was told I may need to pay for this to be fixed despite the fact the sensor was working fine before the tire & brake fluid work. One bright spot was the shuttle driver who was kind and accommodating.
4/25/2025
Gary F. VERIFIED CUSTOMER
Ian did a great job keeping me informed on the status of my vehicle
4/25/2025
Kristin W. VERIFIED CUSTOMER
The oil change and tire rotation was fine. My concern is that it was recommended to have my brakes replaced. I was in three separate times in the last 6 month and get inconsistent measurements each time.
4/25/2025
Joseph M. VERIFIED CUSTOMER
Thank you
4/25/2025
Andrew C. VERIFIED CUSTOMER
David was terrific! I appreciated the professional, timely communication!
4/25/2025
Janet W. VERIFIED CUSTOMER
Ti was just a tire rotation, I would expect it to be done perfectly .
4/25/2025
Ovet H. VERIFIED CUSTOMER
Everything was great
4/25/2025
Alyssa D. VERIFIED CUSTOMER
Mallory is the best!
4/25/2025
Barbara S. VERIFIED CUSTOMER
Everyone was very professional and helpful. The work was completed as scheduled. Great service!
4/25/2025
Linda E. VERIFIED CUSTOMER
All friendly from pulling up in my car, until I drive away. Everything they did explained to me. Great service!
4/25/2025
Florin P. VERIFIED CUSTOMER
Knowledgeable and provided input. Would highly recommend!
4/25/2025
Thomas L. VERIFIED CUSTOMER
I feel like the service that was completed was not fully inspected after completion. I had to make another trip which takes me about 2 1/2 hours round trip. I will not be doing any more service work with this dealership. This truck went through a gold plan and some issues were not addressed. I asked questions about where I could get a price on some accessories and was told to go see this department. When I went there I was told I had to go back to see someone else. I asked about my backup cameras and I was sent to another person. Why couldn’t a service tech just come and help? To many people and I felt like I was being ignored.
4/25/2025
Rebecca Z. VERIFIED CUSTOMER
David kept me informed of the progress and repairs needed.
4/25/2025
Gary F. VERIFIED CUSTOMER
Ian took good care of my car. Had it done in a timely manner.