Excellent customer service provided by Mellissa. Completely satisfied.
5/1/2025
Jordan S. VERIFIED CUSTOMER
I’m completely floored with the level of service, professionalism, and knowledge that Melissa and the team of professionals had with our repairs. She and others went above and beyond to ensure we were taken care of throughout our extended maintenance. Dropping $10,000+ on a repair is not something that anyone wants to do, but Melissa and everyone was able to relay all options and details in a helpful and compassionate manner. We will absolutely be back.
5/1/2025
Michael H. VERIFIED CUSTOMER
Quick on time appointment
5/1/2025
Thalia H. VERIFIED CUSTOMER
I had a fantastic experience thanks to Alyssa's outstanding support. Alyssa was extremely helpful, patient, and knowledgeable; going above and beyond to make sure all my questions were answered. I truly appreciated Alyssa's professionalism and friendly attitude! 10 out of 10; I would strongly recommend.
5/1/2025
Charity R. VERIFIED CUSTOMER
Eric was great. Very nice and professional.
5/1/2025
Kirk M. VERIFIED CUSTOMER
Eric was terrific!
5/1/2025
Sofia G. VERIFIED CUSTOMER
Excellent service, very friendly in all my questions, thank you very much
5/1/2025
David S. VERIFIED CUSTOMER
Person who made my reservation asked what kind of tire I needed, but apparently didn't pass that information on. I thought that meant they had the same type of tire. My tires were less than 6 months old, so I thought I could get one tire. I get to my appointment and they don't know what tires I have and they don't have the same ones - so I have to get two because the tread might be different. They told me it would be $423 I said that's fine I don't think I signed anything acknowledging the amount. Apparently that was just the cost of the tires. Nobody told me the labor or disposal cost. I have a Toyota Corolla and prefer to take it to the dealer, but I think I need to rethink that. I should have gone back to the off-brand store. Sorry.
David S
5/1/2025
Collin W. VERIFIED CUSTOMER
Matt was the best
5/1/2025
Noah R. VERIFIED CUSTOMER
The infotainment center on our 2024 Rav4 has not worked properly since we bought the car last May. Today was the 5th (or 6th) time that we have had someone at Smart Motors work on it. We had it in the shop for two entire days the past two weeks and now we have to bring it back again. We live one and a half hours away and we expect better service.
5/1/2025
Morgan T. VERIFIED CUSTOMER
Thanks Melissa!
5/1/2025
Thobden G. VERIFIED CUSTOMER
The process was very clear and efficient. Ian called and discussed about diagnosis of our vehicle and provided recommendations. The rental car went very smoothly as well. Great service
5/1/2025
Leesa P. VERIFIED CUSTOMER
Your service has improved significantly in the past few years. Keep up the great work.
5/1/2025
Dennis S. VERIFIED CUSTOMER
I greatly appreciate Justin Ganser and Melissa Hammond being so helpful in getting my vehicle in for “emergency” service on an as time permits basis for water pump repair.
5/1/2025
Thomas R. VERIFIED CUSTOMER
May not be fixed
5/1/2025
Bradt L. VERIFIED CUSTOMER
Thanks for your prompt service.
5/1/2025
Craig Z. VERIFIED CUSTOMER
Service couldn’t have been any better from start to finish. Scott took great care t go over all the details.
5/1/2025
Adrianna W. VERIFIED CUSTOMER
David Killerlain I believe he helps me every time I come in he's great!