Smart Motors Toyota Auto Repair Service

Joey was great!

I had an appointment scheduled, but they could not find me. The service writer and the mechanics made sure I was seen! This is so refreshing and extremely important to being kind and willingness to work and go above and beyond! Thank you! Sara K

It was Vincent who interfaced with me and explained things.

The significant diagnostic fee charged was too much for the work completed, especially since I told the service advisor I didn'y want to soend a lot to fix the seat heater. She came back with the repair that would cost over $1,200. I had to ask if it was possible to just unplug the seat which they did. I believe you owe me a partial refund for diagnostic fee.

Great service!! We say in and easy out and only 30 minutes for oil change and tire rotation

Eric is a pleasant young man who explained details regarding my 2024 Venza. I hope there is growth in the dealership for Eric as he certainly is an asset.

Very efficient, very courteous, very knowledgeable and a great overall experience

Melissa is great at her job A joy to work with

Matt was very informative & Professional!!!

Very polite and nice young man

clear and specific status update / patient listening to my questions

Prompt, very clear and great service.

I am always satisfied with the services provided by Smart Motors. Your service advisor Eric Muma was wonderful, knowledgeable, pleasant and kind. I am very thankful that you have Eric Muma on your team

Everything went well

Everything was well explained, and thorough. Friendly staff

I scheduled a routine 55,000 mile tire rotation service on the Toyota application where I chose to get this service which included a tire rotation, fluid top off and routine vehicle inspection. When I got to the dealership, I checked in with an employee who also verbally confirmed my appointment and confirmed with me I was there for just this service. I signed this form showing this service to be done on the employee’s digital tablet and saw that I was singing for just this service for an estimate of $24.99. My car got taken in for this service and another employee came to me, showing me my cabin air filter needing replacement. I verbally agreed to her that I would be okay getting this replaced. When my vehicle was finished, I received the bill which included a $109.00 oil change to which I never verbally nor with written consent agreed to this service. When I questioned the employee about this, she stated that the person working on my vehicle Stated that my vehicle needed an oil change so they conducted the service. Again this was never at any time communicated to me prior to being handed the bill. The employee stated that I was over for the allotted time period for an oil change which she stated was 6 months. I am thourgholy disappointed that this was never communicated to me and I never consented to receive this service. At the end of the day, I had to pay the $109.00 oil change which I did not want to receive. After paying and speaking with the employee that checked me out, I looked at a text message that was sent to my phone about the services done to my vehicle and observed that a receipt with an oil change was signed by an unknown employee of Smart Toyota and this signature was CLEARLY not my signature from when I originally signed when speaking with the employee checking me in. I’ve been going to Toyota since I purchased my vehicle new in 2020 for all of my maintenance services and am very disappointed in the way that this was handled. The only response I got from the employee checking me out was “I’m sorry this wasn’t communicated to you”. I now question the integrity of the Smart Toyota employees that worked with me during this service and wish they would be more transparent with this. I hope that a Smart Toyota supervisor will look into this and speak to me about this service.

Easy to understand pricing, friendly, quick, and finished my service faster than anticipated.

David did a great job

You’re welcome.

Melissa is wonderful. She went out of her way to accommodate me and keep me informed of the results of the test and repair options. (I brought the car in a week early, oops.)