$33 charge for miscellaneous for a key is so stupid. That is ridiculous.
5/1/2025
Tim O. VERIFIED CUSTOMER
Service rep was incredible and has great customer service skills. I think her name is Angel?
4/30/2025
Mary S. VERIFIED CUSTOMER
Joseph did a good job.
4/30/2025
Patrick M. VERIFIED CUSTOMER
The communication was great. They were contacting me often with updates.
4/30/2025
David W. VERIFIED CUSTOMER
Everything went as expected just got prices on things I am considering doing, but I will eventually do all of them, nice operation very informative
4/30/2025
Doreen H. VERIFIED CUSTOMER
Great customer service!!!
4/30/2025
Nicholas B. VERIFIED CUSTOMER
Ian was very friendly and ensured I was provided regular updates on the status of my Rav4. It was a great experience!
4/30/2025
Bryan L. VERIFIED CUSTOMER
Scott did an excellent job
4/30/2025
Jessica T. VERIFIED CUSTOMER
The new appointment based express lube is fantastic! Much better than arriving and never knowing how bad it was going to be and waiting hours. Great job changing a process to better serve your customers.
4/30/2025
Bette V. VERIFIED CUSTOMER
Thank you for wonderful service.
4/30/2025
Bradley M. VERIFIED CUSTOMER
The oil change took 2 hours 15 minutes when I was told 1 1/2 hours. There were no updates from David. Very disappointing in the service. His coworker tried to cover for him bug the damage was done. I may consider not doing further maintenance with you. I have purchased at least 3 vehicles from you…
4/30/2025
John E. VERIFIED CUSTOMER
Good service today
4/30/2025
Gail M. VERIFIED CUSTOMER
Joey was very professional and friendly.
4/30/2025
Bonnie A. VERIFIED CUSTOMER
We worked with Ian Spencer, who is a very fine representative of Smart Toyota and Toyota and General the diagnose his stuff. He knows how to get things done and he’s very open to letting you know exactly what’s going on. I’d recommend him to anyone who is searching for a superb well trained, and welcoming vehicle advisor.
4/29/2025
Nicole R. VERIFIED CUSTOMER
I wish the website had accurate quoting - went in expecting to pay around $270 and paid $500.
4/29/2025
Diana D. VERIFIED CUSTOMER
I always trust Smart. Friendly staff
4/29/2025
Marcia P. VERIFIED CUSTOMER
Mallory was patient, knowledgeable and described the auto problems to me in a clear way so I was able to make a clear decision on how to proceed with the repairs needed.
4/29/2025
Raj R. VERIFIED CUSTOMER
David provides excellent customer service
4/29/2025
Mary L. VERIFIED CUSTOMER
David was transparent and gave honest recommendations and feedback. Thayer what I want when choosing the best options for my Prius V.
4/29/2025
Deb H. VERIFIED CUSTOMER
I met Rick when I checked in and shared with him how happy I have been for the past few years since I left having service at Lexus. Your people are honest and have kept my car running and I appreciate their expertise.