I brought my car in in one piece. I took it home and a piece is torn off and dangling under my car.
5/16/2025
David K. VERIFIED CUSTOMER
Melissa was fantastic. She provided the best experience I can recall having had and that’s saying a lot considering how professional and helpful all of the Smart associates have been. She listened thoroughly and even made sure to clarify the troubleshooting and diagnosis with one of the newer technicians. I can’t recommend her enough and look forward to working with her again with any future auto needs!
5/16/2025
Mark P. VERIFIED CUSTOMER
Didn't meet my expectations to have catalytic converter analyzed.
5/16/2025
Melvin M. VERIFIED CUSTOMER
extremely courteous and offered good advice on replacement tires.
5/16/2025
Leslie S. VERIFIED CUSTOMER
Great service advisor
5/16/2025
Bryan C. VERIFIED CUSTOMER
She was very professional.
5/16/2025
Sara B. VERIFIED CUSTOMER
Efficient, courteous service.
5/16/2025
Max M. VERIFIED CUSTOMER
David provided great service and guidance as worked through the repairs needed.
5/16/2025
Wanda G. VERIFIED CUSTOMER
Caleb had amazing customer service. I went in earlier because I thought I had an appointment at 8 AM, which I did, but another employee turned me away and he called me and made it right! He went above and beyond and I am really grateful for the service he provided
5/16/2025
Johan V. VERIFIED CUSTOMER
Terrible service. Inaccurate answers, no solutions. The truck had a scratch on the door, so they told me they wouldn't cover the tire damage warranty. I'm disappointed.
5/16/2025
Jeanne M. VERIFIED CUSTOMER
I found Ian was very condescending and didn’t like strong women! He initially was very unkind but later after Ii said that I was concerned about the way he was treating me, he got “nicer”. I am a Registered Nurse (RN) & indeed I know what & whom i’m dealing. He was the only Smart Motors Employee with whom I’ve ever had problem!
5/16/2025
Vincent D. VERIFIED CUSTOMER
Jenna did a great job keeping me informed on the status of my vehicle and was great help. Super happy with the service!
5/16/2025
Richard S. VERIFIED CUSTOMER
Communicated updates and timeline of repairs.
5/15/2025
Judith W. VERIFIED CUSTOMER
Justin was terrific! He’s a keeper.
5/15/2025
Peter B. VERIFIED CUSTOMER
We were very happy with how quickly the battery was teplaced , much sooner than projected. We also appreciated the information that helped us to decide whether the replacement was worth it.