Smart Motors Toyota Auto Repair Service

Angel was amazing

They did not get it fixed. Bad parts. Why didn’t they check the parts before it was brought in to fix? Bad service

Great service!

Angel was very helpful and kept me updated on my service.

Eric was very professional, courteous and helpful. Great experience! Oil change did not take long at all. I like its a scheduled maintenance instead of express.

Swift and friendly service.

The only thing I have to say is that I wish I was notified when the truck was done so we could have gone to pick it up sooner. Instead I had to ask if the truck was done and was told yes.

Fast service, great job, Eric was very nice.

Thank you Gregg

Unfortunately, I did not have a positive experience today. After my service person said 10 of our lug nuts had to be replaced, paperwork showed there was a mistake made on Smart’s end with previous service. I do understand that sometimes people make mistakes, however, what you do next speaks volumes. When I pointed the situation out to my service person, they just looked at me and there was no acknowledgment of it. I did not feel they took responsibility nor did they apologize. They agreed to compensate me 2 lug nuts but only after I suggested it which in my opinion should have been the first thing they suggested. To add insult to the situation, to cap off our conversation, my service person then told me my wiper blades were worn and needed to be replaced. One problem. I just put brand new wiper blades on a couple weeks ago. Once I shared that, instead of admitting they made a mistake or apologizing, they immediately made an excuse. It was insulting. I was extremely frustrated and sad after I left today. I’ve had good service here in the past and really want to trust the people I do business with. At this point that trust has been seriously compromised. We bought our vehicle brand new from Smart 13 years ago and have only had service performed there. We have been very loyal customers. It is a horrible feeling when integrity feels compromised and the recommendations you receive feel like you are getting scammed. This really hurts me to write this because I am not the angry customer who is just looking to blast people. On the contrary, I am quick to praise when I see excellent service. (Feel free to check my Google reviews over the past several years if you’d like to see proof.) I’m sharing this feedback today in hopes by bringing it to someone’s attention, it sparks a desire and action to do better and that whoever reads this will feel the genuine intentions to help from which it came. Sincerely, Doug S

Paul was great. I added on an oil change on top of the free services that I received, and he gave me a refresher on the service schedule and how it works. I was satisfied when I purchased the car, and I’m so impressed with the maintenance team as well. Thank you to Paul and everyone at Smart Toyota for ensuring I have a safe ride!

I would like to speak to her manager…… I/k Melissa was great, got my service done the same day without any issues. Great service! 74

The person that took care of me was older so ge really understood good customer service and went the extra mile.

I used to hate going to get service until I bought a Toyota.

Happy with the service. Unhappy about the wait time. Understand things happen, but that’s why I booked an appointment

Thorough, professional and genuine

Had a 9am appointment and I could see through the window outside that my car was still in the parking lot at 10am. I asked them to check in the status and the team responded quickly, apologized for a miscommunication, and performed the 30K mile checkup, and got me out of there by 1030am. Good recovery, but a tough first hour.

Eric explained things clearly and pointed out some I didn’t know. He was friendly and treated me with respect. Considerate toward a senior lady.

Thank you for your serving i highly appreciated you welcome me

Thank you