Matt was phenomenal. He took the time to explain why filters were being recommended, the benefits, and cost. Matt also pointed out that at our next service visit we should expect new breaks and rotors. He was kind enough to estimate the cost; more than simple, routine maintenance. Matt was very patient and very professional. A great experience. I could not believe how quickly the team was able to service our Highlander; I was in an out in no time!
6/6/2025
Tom L. VERIFIED CUSTOMER
Answered all my questions..Thanks
6/6/2025
Christina S. VERIFIED CUSTOMER
Mallorie was easy to work with and very communicative.
6/6/2025
Mickey B. VERIFIED CUSTOMER
I've purchased all my cars at Smart Motors since moving to Madison in 1997. I've never been disappointed in your sales or service folks. I love my '21 Venza, and do not want to sell it. --Mickey B
6/6/2025
Oh Hoon. VERIFIED CUSTOMER
Eric was very kind and helpful.
Thank you.
6/6/2025
Ryan M. VERIFIED CUSTOMER
Jesse was resourceful in solving my problems. A great asset to the team. Thank you for good work well done.
6/6/2025
Yong C. VERIFIED CUSTOMER
Better than expected
6/6/2025
Marty E. VERIFIED CUSTOMER
Thanks for the nice work!
6/5/2025
Dean B. VERIFIED CUSTOMER
No
6/5/2025
Theresa W. VERIFIED CUSTOMER
Was in for an oil change and tire rotation. Sean showed me the condition of two filters that showed wear and gave me the option to replace them, which I did. Appreciate the attention to components on the checklist.
6/5/2025
Angela H. VERIFIED CUSTOMER
Thank you
6/5/2025
John M. VERIFIED CUSTOMER
Great service
6/5/2025
Brett K. VERIFIED CUSTOMER
Customer service at Smart motors was great as usual. When I called for apt, the only recommended service was coolant flushed. Though when I showed up for apt, it was pointed out that I needed a brake flush and transmission flush, which I couldn’t do due to time constraints so I had to schedule a 2nd set or apt. The big issue is when I arrived home, I went to open the driver’s side sliding door and it wouldn’t open. I had to flip it to manual mode and close it. Tried 3 more times without a change. It worked just fine before I went in for my apt. Confused on how the door worked and now it doesn’t. Which means I’m going to have to take more time to bring the vehicle in.
6/5/2025
Anna Q. VERIFIED CUSTOMER
Matt provided great car service and customer service. He communicated clearly and often. Very satisfied with my experience!
6/5/2025
Richard Z. VERIFIED CUSTOMER
Same Smart service treatment that I have relied on for over 30 years.
6/5/2025
Judith T. VERIFIED CUSTOMER
Very helpful to me
Thank you
6/5/2025
Michael N. VERIFIED CUSTOMER
Eric, and everyone I had contact with, were very friendly and professional
6/5/2025
Steven H. VERIFIED CUSTOMER
Completed in less than estimated time!
6/5/2025
Doug S. VERIFIED CUSTOMER
Appreciate you had the opportunity to fix things that didn’t need it, but you didn’t. Giving you five stars.