Smart Motors Toyota Auto Repair Service

Feel free to call.

Eric was very knowledgeable and kind

Professionals all around!

The recall service work was done efficiently and professionally. Thank you!

Job well done, thanks

I wasn’t dissatisfied with Justin at all. I was more disappointed about the service as a whole. I made my appointment a week early and it took talking to 5 different people before it seemed like anyone wanted to find or help me, that was Justin. Before speaking with him and making the appointment I was told there were no loaners leading up to my appointment. I called back later that day and was told that loaners were available. Getting my vehicle in as soon as I wanted proved difficult, I know that’s not your fault but scheduling a week ahead of time and then having to call three times on the day of my appointment before actually getting checked in is unacceptable. The first rep told me there was no issue with my car being towed in and that someone would reach out when you received it, that never happened. When I called 3 hours later I was told I did not have an appointment and that my car was nowhere to be found. Three hours after, I called again after I was told that I missed my appointment. It took me calling one more time at the end of the day for Justin to finally sort things out. My last grievance lies in when I actually heard about my diagnosis. It took until 4pm to hear back on what was wrong with my car after completely botching my appointment all day on Monday. Im not sure if it’s a process issue, a communication issue, or a systematic issue with how service is handled here but something(s) need to change. Busy or not, an appointment should not be fumbled as bad as mine was

Good attention to detail…no issues or negative comments. Thanks!

Good job

Good service. I would suggest that your service representative not bring the filters out to show me unless it’s a problem. It seems like they’re trying to prove they did something. Just superfluous to me I guess.

Jesse was great to work with. I shared my concerns and requests, and he addressed them without hesitation—doing his best to meet my needs and provide clear answers. Really appreciated his help today!

Paul was very pleasant , professional and provided great customer service with care.

David was very communicative and helpful. I appreciate his help and customer service to me.

Super friendly staff! LOVE the car wash!! It’s an awesome perk.

It went very smoothly

Was not informed that service would costs a minimum amount of so many dollars.

Friendly staff. Fast service! Great lounge area!

All well done.

Thank you for figuring out the clunk!

Always appreciate the professionalism and kindness of all your employees.Scott was great-very patient and thorough with his explanations.

Good experience