Excellent service as always! Pleasant and professional service delivered with speed. Plus the waiting room has delicious coffee and cookies!
10/9/2025
Julia A. VERIFIED CUSTOMER
Justin was very helpful and understanding.
10/9/2025
Donald V. VERIFIED CUSTOMER
Very good communication
10/9/2025
Donald G. VERIFIED CUSTOMER
The staff was very friendly and efficient.
10/9/2025
Chad K. VERIFIED CUSTOMER
Matt was an incredible tech, and he answered questions on tires, and related services and took the time to write all of these down with prices. He was exceptional.
10/9/2025
Michale R. VERIFIED CUSTOMER
Amazing service!
10/9/2025
Michael S. VERIFIED CUSTOMER
I appreciate your service. I’ve always been satisfied with your work on both of my vehicles.
10/9/2025
Brenda N. VERIFIED CUSTOMER
I have gotten so much misinformation since purchasing my 2024 RAV 4. I called to ask if my tires were rotated in Dec. 2024 and was told no. Today I was told that they were. I was also told that I had used all 4 service appointments even though this is only my second service appointment. In the past, I was told I should have my vehicle service, but was turned away after showing up for my appointment and then received an abrupt email about not showing up even though I was there for the time I had scheduled. I love my vehicle, but dread scheduling service.
10/9/2025
Jean W. VERIFIED CUSTOMER
Jesse kept me updated on the status of my vehicle. Very happy.
10/8/2025
Ahlemeyer Rev. VERIFIED CUSTOMER
Very timely and competent service, all questions answered
10/8/2025
Steve L. VERIFIED CUSTOMER
Again,be were extremely impressed with the quick service and communication with the team that service our RAV4. Our thanks go out to Smart Toyota and the staff you have assembled.
Steve and EB
10/8/2025
Shen L. VERIFIED CUSTOMER
Yesterday, I went to the Smart Motor Parts Department to buy two light bulbs for my car. The total came to $46 with tax, which seemed quite expensive. I decided to proceed anyway, thinking that the Toyota staff might help replace them for free—as the Parts staff had done so in the past.
However, this time the Parts staff told me I needed to go through the Service Department instead. The Service manager arranged it right away and replaced the bulbs quickly and skillfully. When he finished, he said the cost would be $18 plus a $12.50 labor fee, plus tax.
In the end, replacing two simple bulbs cost nearly $85—much more than expected. Next time, I’ll just buy the bulbs online and replace them myself.
10/8/2025
Donna K. VERIFIED CUSTOMER
Justin was helpful answering all my questions.
10/8/2025
James E. VERIFIED CUSTOMER
Jesse was professional, efficient, and friendly. I was pleased that the service was completed quicker than expected.
10/8/2025
Kristin L. VERIFIED CUSTOMER
Every time I’ve been the wait is incredibly long. I have had things break/ go wrong on multiple occasions. Not worth the money.
10/8/2025
Carolyne K. VERIFIED CUSTOMER
Staff was courteous. Everything was explained thoroughly. Work was done in a timely manner.
10/8/2025
Niko C. VERIFIED CUSTOMER
Katie was very prompt and she explained everything in detail. She made sure I was aware when I needed to come back how my services work with Toyota. She had excellent service and definitely made it comfortable to come back.
10/8/2025
Roderick R. VERIFIED CUSTOMER
Yes I have been completely satisfied with Ian's getting the problem resolved and he does a great job.
10/8/2025
Brian R. VERIFIED CUSTOMER
The appointment system instead of first come, has improved the quality and efficiency of this operation. In and out in a short reasonable amount of time
Staff were all positive and helpful!!