I appreciated the call when additional services needed to be done with my vehicle and telling me the prices. Customer service was great all around and was thankful for the driving service since it was multiple hours to complete.
7/29/2025
Laura N. VERIFIED CUSTOMER
I was under the impression that my 40,000 warranty service would take an hour or so to complete. It ended up taking about 2.5 hours and the cabin air filter was not replaced despite that being part of the warranty service and my authorization to replace it. When I checked out I saw that it was not done but due to the unexpected length of the service, I did not have time to wait some more to have it done. I also had trouble contacting the service manager and receiving a timely reply. Staff reported that the service shop was slow due to employees calling off work and the high temperatures in the service area. If I had been told when I dropped off my car that the service would take longer than an hour, I would have had the shuttle driver take me back to work. Instead, I went to a local coffee shop to wait. The delay caused me to have to rearrange my afternoon schedule. Better communication at the beginning and later during the service would have alleviated my frustration with the service process.
7/29/2025
Lorin L. VERIFIED CUSTOMER
All is well! Thank you!
7/29/2025
Mike I. VERIFIED CUSTOMER
Failed to reset the maintenance required light and the low tire pressure light was on when it went in and it wasn’t addressed, no real big things but they should of been fixed.. I just you-tubed it and reset the light and aired the front left tire up myself which was 10 lbs light…
7/29/2025
Sandi R. VERIFIED CUSTOMER
My first time with using this dealership for service. I was informed that my service would take 1.5 hours and it was a bit over that. The staff were all extremely kind and answered all of my questions and followed through with my request. Definitely will start using g this dealership for any servicing needs.
7/29/2025
Lane A. VERIFIED CUSTOMER
Took to long
7/29/2025
Adrian S. VERIFIED CUSTOMER
Friendly and helpful.
7/27/2025
Alva B. VERIFIED CUSTOMER
I really appreciated the additional service provided without an appointment. Being from out of town, it saved me an additional trip. Thanks again,
7/26/2025
Mitchell C. VERIFIED CUSTOMER
Beth was awesome as usual. She made me feel valued as a customer.
7/26/2025
Ryan W. VERIFIED CUSTOMER
Beth was fantastic and I want to be clear that her work was just fine.
I'm annoyed that I made an effort to book a reservation, only to find that my vehicle was 9th in line on what was apparently a first-come, first-serve operation. It took me almost 3 hours for a stupid oil change and tire rotation. I missed an important meeting at my work because of this.
I won't be using Lewis Toyota again in the future because timeliness and reservations obviously don't matter.
7/25/2025
Jeri M. VERIFIED CUSTOMER
I sent you my comment and you can gladly call me if you need to ask any more questions
7/25/2025
Jeff W. VERIFIED CUSTOMER
In/out in 45 minutes, nothing to complain about with that!
7/25/2025
Connie C. VERIFIED CUSTOMER
Beth was attentive and very helpful. The gentleman who did the work on the car was thorough and respectful. The courtesy car driver was top notch h as well. All around 5 stars! ⭐️⭐️⭐️⭐️⭐️
7/25/2025
Joshua A. VERIFIED CUSTOMER
Beth politely responded and attended to my request
7/25/2025
Debra G. VERIFIED CUSTOMER
Your employees are always SO FRIENDLY and inspire trust. Thank you.
7/25/2025
Charles L. VERIFIED CUSTOMER
Appreciate the shuttle picking me up when my car was done.
Susan Lyon
7/25/2025
John H. VERIFIED CUSTOMER
Good job
7/25/2025
Tony O. VERIFIED CUSTOMER
Good folks and great service thanks very much
7/24/2025
Hurst C. VERIFIED CUSTOMER
Steve is best service manager you’ve had in the 30+ years I’ve been coming to Lewis