I am satisfied with the service performed. New battery and front and rear differential service. However ter paying the bill service advisor the car would be done around noond was was . It was closer to 3;30. I inquired about it around 1:30and the lady I dpoke to on the phone said she couldn’t contact Beth to see when the car would be ready. Istopped by around 3:30 and picked up the car after paying the bill and waiting about 15 minutes. Beth came out and told me they got behind because they ran out of differential fluid and had to get more. Not a big deal but aphone call to advise of the additionsl time would have been nice. Thanks
8/7/2025
Sue N. VERIFIED CUSTOMER
They did leave fingerprints in numerous areas on the headliner. Maybe the workers could be a little more conscious of that. The work was well done, thanks.
8/7/2025
Shelley C. VERIFIED CUSTOMER
First I had a quote to replace the front left tire sensor for $217. I still have the paperwork for that. When I went to pick up my car the invoice showed a much higher amount than what was given to me when I gave the ok to order it. They told me they didn’t realize that it would be more than I was quoted but only took it down to $257.93. I paid that amount but I am not happy about it. I get into my car and it isn’t registering the tire pressure for any of the tires. I went right back in and they told me I needed to drive a couple of days for it to start working. Called back 2 days later and it is still not working. Took my car back in 8/5/25 and when I picked up the car I was told that the PSI will not work with the low line sensors that were in the tires. They worked prior to an accident I was in on 7/10/25 so I’m not sure what happened but when I came in I was told by your service department that this would fix the problem. It did not. Knowing the what the issue was and still putting in a sensor that wouldn’t work and then charging me more than I was told is not acceptable. You can have the sensor that will not work back and give me a refund. Please let me know when I can bring my car in and have it removed.
8/6/2025
Cindy W. VERIFIED CUSTOMER
Steve was great ! He answered all my questions, and I had a lot of them ! He was also very quick to return my calls. Thank you Steve for all your help !
8/6/2025
Ronald M. VERIFIED CUSTOMER
Thank you Beth!
8/6/2025
Sara F. VERIFIED CUSTOMER
Your customer service person Angel is always helpful Ali g with Al the people who work on the cars. They are always friendly and have a ready smile on their faces
8/5/2025
Neil B. VERIFIED CUSTOMER
Mike Hogg, Beth, and the young man that took care of replacing my tire with a screw in the sidewall did outstanding. It’s exceptional employees like them that give Lewis Toyota a trusted name. They went out of their way to get me back on the road. I was visiting from Hot Springs, SD and on my way back home. In record time they got me ready to roll safely and made it home safe and sound because of their expertise and great customer service. Please pass my thanks on to them. Neil B
8/5/2025
Gerald M. VERIFIED CUSTOMER
Did notice that the last 2 services I was charged for rotation of tires on tires purchased from Lewis Toyota. Spoke to Angel and said I would get a credit to my account to be used at my next service. I am happy with that. You guys do really good work and I enjoy talking to Ray. Very professional and polite and listens to his customers. Gerald
8/5/2025
David R. VERIFIED CUSTOMER
Ray Brown needs a raise
8/5/2025
Darla H. VERIFIED CUSTOMER
I've always liked Lewis Toyota. Your service and vehicles are awesome.
I am proud to say I've bought 6 vehicles from you. Keep doing a great job! Thank you.
8/5/2025
Russell W. VERIFIED CUSTOMER
Good service and insight!
8/5/2025
Malen D. VERIFIED CUSTOMER
Thanks for taking such good care of my Toyota Steve.
8/5/2025
David F. VERIFIED CUSTOMER
I paid for an oil change and tire rotation. When I picked up my vehicle, the air pressure in two of my tires was very low and the alert signal was lit up in my dashboard. A member of the staff did put air in my tires when I requested this after pulling the car back into the shop, but I am confused why they did not fill the tires with air while rotating the tires and why they gave my car back with the low tire air signal still lit up on the dashboard.
8/5/2025
Pamela J. VERIFIED CUSTOMER
This is the first bad experience I have had. When I picked up my car, there was grease on my dash and on my seat and grab bars. Also, my USB port no longer worked and my radio would only get local stations. When I called the dealership, I offered to take my car to L & H to have them fix it. The service manager wanted to try and fix it. I took my car back in and they were able to fix the USB but not the radio. Again, there was grease on my passenger side seat. The overall attitude of the service manager was less than satisfactory.
8/4/2025
Zelota H. VERIFIED CUSTOMER
Beth Ardahl is always attentive, professional and helpful
8/2/2025
Roger S. VERIFIED CUSTOMER
I’m 77 yrs old with over 60 yrs of back yard mechanic experience. I’ve recently had some extensive maintenance done on my Avalon and my wife’s Prius. Ray has been an absolute breath of fresh air and honesty and a pleasure to deal with on both our vehicles.
8/2/2025
Bala N. VERIFIED CUSTOMER
Since I don't live in Topeka - I came early around 12:30 pm for my 1 pm oil change appointment - the car was checked in by 12:35 pm but it was taken in for service at 1:55 pm only… I even went in and asked why it was not being serviced and there was a lady who did not seem to care that it was nearly hour behind schedule…anyways the car was brought out by 2:10 - not really sure if they even serviced it - did they do courtesy multipoint inspection that most dealers do.. not sure if the car was serviced properly..this is my first ever visit to your service center and you guys made it memorable!