Lewis Toyota of Topeka Auto Repair Service

Service technician was very polite and friendly. Kept me informed and asked consent to provide service after diagnostic

Quick availability caring service and honest delivery.

I had an appt at 10:30. Got there at 10:15. Over an hour later I asked about my car & was told it was almost done…..when my car was actually setting right in front of me & hadn’t even gone back yet !!! I’m not even sure if the work that was supposed to be done, was done !! ( that has happened before, and was proven it wasn’t by the service manager. I really don’t know why I stayed loyal after that experience. I was told at that time that the work being done is videotaped. I would like to see the video from Friday 7/25 to be assured that that it was. When I went out to get my car to leave, it was parked so close to a large black truck that was parked crooked , that there was no way I could get to the driver side to get in. I had to go back in the shop & tell someone. He had to go get the skinniest guy he could find to struggle in & drive my car out. Needless to say, I am very frustrated & disappointed in the service I received, especially after being loyal to Lewis for years for my service. Also, when I went to pay, the girl at the desk told me that it didn’t matter if you have an appointment, it doesn’t mean you’ll be seen at that time. WHAT⁉️ I can understand when there’s a little wait, but over an hour, and no one even updates you about the delay ??? Unexceptionable……. Jalayn S

Steve is always a pleasure to work with.

My back seat still had stains and my front seat arm wasn’t repaired.

Everything went well.

We purchased this vehicle brand new, off your lot, 5 years ago. We've had it in for routine maintenance every time. We've never missed. We had some issues with a sensor on the lift gate and we're told that it's nothing... to date, it remains a pain point for us. Sometimes it works and others it doesn't. A month ago, we took it in because of a sound coming from the engine. Once again, turned away w/o a solution. Took it in yesterday for the 80k oil change and tire rotation and specifically asked about the whirring sound. I received an immediate text saying I needed $900 worth of routine maintenance. Said to proceed. Show up to get the vehicle when it was done, paid the $900 and asked about the sound to which I was told that the tech didn't hear anything. I promise you, the only way your "trained" tech didn't hear anything is if they didn't drive it or drove it with their noise cancelling air pods on. GUARANTEE. So here I am today, scheduling another appointment for the vehicle to pay a diagnostic fee for a second opinion because quite frankly, and with all do respect, for 80,000 miles, your service isn't worth the paper you print my receipt on.

Beth is great to work with. She a professional and personable. I know my cars will be well taken care of by her.

Excellent service. Beth K is an excellent service representative. Cashier and Courtesy driver are great as well

The service was great. The technician was also quick and put everything back together like it was never touched. What was supposed to take 2 hours only took 1.5. Thank you all for your hard work and great service.

Awesome

Appointment at 11:00 asked for ride home. Fifteen minutes got ride home. No problem except saw that are car was being maneuvered behind another car in line at that point ☹️. Signed paper with name, phone number, and that yes, we did need a ride back to shop when car was finished. 3:30 I called to see why we hadn’t been picked up. No apology or explanation. Just sent a driver to return us to shop No problem with work on car, however.

Beth is an outstanding service writer, very kind and professional. I am very happy with her customer service to me. I will be back to Lewis Toyota in Topeka Kansas when I need specialized work on my old Toyota Avalon.

Beth is great to work with. She is a great service advisor.

For some reason I believe someone was in the glove compartment because there were straws and plastic forks on the floor I noticed as I drove out of the parking lot. I keep some there at the edge of the compartment for “emergencies” and napkins in the door pocket.

Beth is a very valuable assist to your business. I will not deal with another! She treats me like Royalty, communicates will and just offers me tremendous customer service! Thank you Beth!! Troy K

I see no room for improvement - Beth obviously knows her job very well and performs it expertly!

service was wonderful. colton was so ****

Really great and communicative!!

Os made my appointment because I was meeting with him to pick up my new car.I drove in and you guys took it from there. It was a very easy process!