Service set me up an appointment for a recall I received from Toyota. I dropped my truck off when I picked it up nothing was done said they didn’t have the new parts to fix. Why did they make my appointment. Your service department is sub par.
8/21/2025
Pamela E. VERIFIED CUSTOMER
They didn’t fix the missing clip behind the driver’s side back wheel. So I’m going to have to make another trip back in to get that taken care of.
8/21/2025
Andrew H. VERIFIED CUSTOMER
Ray was friendly and helpful thank you!
8/21/2025
Josh H. VERIFIED CUSTOMER
The inside of my vehicle came back dirty. I had to clean the drivers and passengers seat as well as the dash when I got home. Otherwise, I was satisfied with my service.
8/21/2025
Carl D. VERIFIED CUSTOMER
Job well done.
8/20/2025
Kathleen W. VERIFIED CUSTOMER
Have always received great service!
8/20/2025
Debra F. VERIFIED CUSTOMER
Given I was thrown into a very unexpected flat tire situation, Lewis Toyota did not disappoint in getting the problem rectified. Everyone was accommodating, kind, reassuring, and professional. It’s certainly nice to have the shuttle, but I also enjoyed the comfort and convenience, and coffee choices, of the Lewis Lounge while I waited for the tire change. While traveling, I will often remind myself how satisfied I am with my 2018 Toyota RAV4XLE that Marty paired me with Oct 2024. And the service behind it, when I need it, is appreciated. Thank you to everyone!
8/20/2025
Barbara L. VERIFIED CUSTOMER
Thank you for having my back! I felt helpless when my Prius Prime batteries were dead & the doors were locked. I'm also grateful for the metal door key in the fob. Barb Lewis
8/20/2025
Donna S. VERIFIED CUSTOMER
We really appreciated his great service and the timely manner he got the job done. Last time we had oil changed it took twice as long. Glad your device and timing has my!
8/20/2025
John P. VERIFIED CUSTOMER
Very good professional service..
8/20/2025
Jeanne U. VERIFIED CUSTOMER
As always we get good service with you
8/20/2025
Gregory H. VERIFIED CUSTOMER
Thanks
8/20/2025
Faith A. VERIFIED CUSTOMER
I was told i have an oil leak and was thrown an estimate of $200 to find the “leak”. I declined and said i would take my car to my mechanic. I did this right after i left the Toyota shop. My mechanic determined there is no leak. And that the oil on the bottom of the oil pan was due to you technician on the last oil change not cleaning up. I’m not sure what to think about this attempt to get an extra $200 from me. It would have been easy for a trained professional to know it was a simple spill. I’m not happy with my visit and I’m not sure i trust your shop.
8/20/2025
Teresa D. VERIFIED CUSTOMER
Thank you too. It's been a very good experience at Topeka's Toyota. Welcoming and comfortable.
8/19/2025
Terry M. VERIFIED CUSTOMER
Extremely satisfied with both the service and sales staff. Well done and very much appreciated!
8/19/2025
Bryson B. VERIFIED CUSTOMER
You guys have got to get your pricing figured out.
When I scheduled my service online, the cost quoted was $450. When I arrived for my scheduled appt, I was informed that the cost online was incorrect; actual cost would be $750; an unexpected $300 increase. I agreed but asked to be contacted if there were any additional costs. When I picked my keys up and paid my bill, the total was just over $900; another unexpected $150 increase.
Either you guys are crooks, or I’m a fool; maybe both. It’s time for me to find another maintenance shop.
8/19/2025
Brian V. VERIFIED CUSTOMER
Beth and your entire staff were excellent ????
8/19/2025
Megan H. VERIFIED CUSTOMER
Steve took really good care of us! We have had nothing but wonderful customer service from the moment we bought our vehicle.
8/18/2025
Linda H. VERIFIED CUSTOMER
I had a couple of questions about the navigation system. Unfortunately, the other tasks took longer than I had planned for. I had another appointment so I couldn’t stay longer. I’ll ask next time.
8/17/2025
Kevin R. VERIFIED CUSTOMER
Beth is a total asset to your organization she’s respected and trusted both are earned qualities. Hopefully she’s recognized within your organization appropriately.