Lewis Toyota of Topeka Auto Repair Service

Your techs forget to drop a.paper floor mat EVERY TIME that I visit. Jerome is your MVP, and may be one of the sole reasons I return. He deserves a spiff. Beth is helpful, and I am glad she was there.

Yes, I was satisfied.

Got in right away, they always listen to your concerns. They do an excellent job!

Beth was great. 5 stars

Na

She answered all my questions, explaining what was happening in the order it was being done. Listened to my concerns and I think she did a great job.

Good work!

Love the service plan for my new camry

Beth has always taken good care of me as a customer. All of your customer support agents are great. Best deserves a raise.

Beth kept us well-informed about the process & the expense of this maintenance work. It helped us make our decision to get the work done now.

Beth, as always, best in class service, thanks to Mike, you and the service team for the great support! Joe R

As a new customer I'm still attempting to understand the purpose of these surveys. The service rep has little responsibility as to determining the status of my car. The important people are parts and mechanic. I did not receive a key tag when I purchased the vehicle. I don't consider this matter a trivial issue. Your company needs to give serious consideration to the Courtesy Transportation Service. Service reps should log customers waiting for transportation and that log should be used by van driver to see that all individual are being transported in an efficient and timely manner. Your current procedure does not provide such.

Good service

Beth is phenominal. Im so glad shes there for me. She does everything the right way. I trust her. Shes there, Im coming back. I trust her. Shes a proven commodity????

I came in because of an apparent oil-change sticker mistake, and left with another oil change sticker mistake. Doesn’t instill a lot of confidence for me about using your service department.

Beth was very professional and efficient.

Beth was attentive and responsive to my questions relating to the first service for my new 2025 RAV4. Thank you all so much for helping to maintain both of my vehicles to remain roadworthy and safe.

The job that I brought it for was taken care of completely with satisfaction. The day I brought it in to have it looked at before part for ordered for this recall repair. I requested to have the seatbelt looked at in the driver seat because it does not ding when nobody is wearing the seatbelt like the passenger does. It concern me that possibly the airbags would not work also. When I asked about that, I was kind of given what seemed like a guess. It didn’t seem like it was looked into which I had hoped to get verifiable information about the safety of my vehicle, but it didn’t seem like they spent the time to look into it other than check it for codes. When I asked for a quote for this job, I was told it would take two hours in will cost $90-$99 for the part. I did some homework. I figured out the part number and the job name from Toyota repair manual for technicians and found the Toyota flat rate labor time. I don’t understand why I was quoted two hours when the Toyota says it will take 0.6 to 0.8 hours. I found your own parts store for Lewis Toyota and the part is on sale for $47 and I could buy it right now online. Why was I quoted double the price that I could actually attain it from you at too? Why is the labor 1-1.5 times what your own manual states? This weekend, I noticed my bumper was popped out a little bit and noticed that two clips were missing. This vehicle wasn’t a wreck when my mother owned it and was repaired by a local body shop. They added clips to it, which are helpful but I was hoping the technician or person I worked with in service would be able to tell me that something is not right before I picked it up. That way I can take it back to the other place and see if they will be willing to fix it. This vehicle has not been damaged or in a wreck or anything like that since. I just wished for better communication. I really liked the agent I worked with when I brought it in to be evaluated for what parts are needed for the recall repair. When I brought it back, the guy I worked with seemed pretty nice, but I didn’t get all the information I needed. But with the quote that I was given for the other repair on the seatbelt, your dealership, just lost my trust. A difference in a quote from one dealership of $234 to yours for $450 is pretty big. I’m not sure how anybody can justify a whole extra hour and more than what’s publicly listed on your parts store for the part cost. I have at least two cars from your dealership in the past. It’s unfortunate that you’ve lost my trust.

Beth gave me great service today.

Beth is the best