Beth is always polite, curious, and helpful. She kept me informed and of the progress of the work being performed and called when service was completed. She truly provides quality customer service!
11/5/2025
Jane E. VERIFIED CUSTOMER
Friendly and professional; good service! Thank you!
11/5/2025
Janet R. VERIFIED CUSTOMER
Beth is the best
11/4/2025
Karen B. VERIFIED CUSTOMER
The service team were able to re-secure the underbody splash guard. This saved me over $300 in replacement cost.
Thank you!!
11/4/2025
Jane G. VERIFIED CUSTOMER
Not the best communication between the people who do the repair and the customer. It seems that the people at the front desk do not know what was done to the vehicle. Brought my car in for a recall and then picked up the car thinking that the work was done not being informed that the work was not done since the parts needed to be ordered. Otherwise, very pleased!
11/4/2025
Anna T. VERIFIED CUSTOMER
We are excited that you were completely satisfied with your recent service experience with Steve Ramer. You should receive a survey in the next couple of days from the manufacturer, we would appreciate your additional feedback on a job well done. Thank you!
11/4/2025
Benjamin M. VERIFIED CUSTOMER
Communication was great it was a Monday they got me through with out any negative feelings the trust of care is remarkable I can count on Toyota in Topeka KS people are on the top at this place And I can tell people like their jobs I even had my son there with me and You can tell that everyone is on the same page I recommend this place and I will pass that on to the public Beth was very understanding for my needs people open doors for me If I was to renew my career this would be a great place to put my foot in the door Drivers took me home and I got a coupon thank you everyone.
11/4/2025
Tina S. VERIFIED CUSTOMER
I told the gentleman who checked me in that I had a chip in my windshield. It would be about an hour which was over an hour an half, luckily I am a manager so I was able to arrive back late without issue. They didn't look at the windshield I asked the young lady said she didn't know anything about it so I had to schedule another service trip on Friday because the repair can't be done on Saturday, I work 6 days a week so time is very limited luckily I have someone visiting that has agreed to bring the truck back on Friday.
11/4/2025
Charles L. VERIFIED CUSTOMER
No trade in comments please.
11/1/2025
Jon K. VERIFIED CUSTOMER
Liked the pickup/delivery option. Good customer benefit!!
11/1/2025
Joseph M. VERIFIED CUSTOMER
Ok
11/1/2025
Mary D. VERIFIED CUSTOMER
Thank you
11/1/2025
Anna U. VERIFIED CUSTOMER
Waiting 1 1/2 hours for an oil change was too long but staff were friendly and nice
11/1/2025
Dauna H. VERIFIED CUSTOMER
appointmemt was at 9, dropped off at 7:30 and came to pick up at 3:45 and it was not ready. low oil light was on when I left but they said it was not low on oil. I should not have had to wait for my vehicle at 3:45 when my appointmemt was at 9. I was given a card for free oil change next time so I will give them another chance to earn my buisness.
11/1/2025
Edward S. VERIFIED CUSTOMER
Final price was higher than quote
11/1/2025
Joseph W. VERIFIED CUSTOMER
Keep up the good work.
11/1/2025
Susan B. VERIFIED CUSTOMER
Ray was very nice. He explained everything well and was professional and friendly.
11/1/2025
Stephanie M. VERIFIED CUSTOMER
I did not speak to Beth once today. Someone else helped me and they did not tell the shuttle driver I was waiting. I waited an hour for a ride.
10/31/2025
Kenneth W. VERIFIED CUSTOMER
My wife told the girl that answered the phone when we called in the morning to see if our vehicle made it in by tow truck, to call her number to communicate with us during the day as we were out of town and I didn’t have my phone. My wife, then ended the conversation with reminding the young lady that they needed to call her number. I found out later that my phone number was called for you guys to get approval for repairs which I didn’t see until we got back home at 9 o’clock at night. Nobody ever called my wife, but she called you guys towards the end of the day since nobody had contacted her to find out what the deal was. Poor communication.