Ray’s the best in the whole Wild West!
We hope you liked your tea.
3/15/2024
John H. VERIFIED CUSTOMER
Beth is great to work with.
3/15/2024
Gary B. VERIFIED CUSTOMER
thank you
3/14/2024
Reuben L. VERIFIED CUSTOMER
Not ready to trade in at this time but thanks anyway
3/14/2024
Linda V. VERIFIED CUSTOMER
My car still says maintenance needed soon. This is the second time that I have will have to come back to have you reset that gauge. It happened one other time I was there.
3/14/2024
Maurus B. VERIFIED CUSTOMER
You all are always top notch! Thank you for taking such good care of my vehicle!!
Brenda
3/14/2024
Phil G. VERIFIED CUSTOMER
Simple oil change took 3 hours. Oil smeared on both front fenders and
Hood. Oil on passenger seat, glove box, steering wheel center and rim. Super sloppy. Don’t plan to return.
3/13/2024
Kevin R. VERIFIED CUSTOMER
She always goes beyond the expectation, I value input and applaud her professionalism!
3/13/2024
Jerry M. VERIFIED CUSTOMER
I was told at the time I picked up my car, that it took longer than it should have. I appreciate the honesty. Sometimes, things don't go smoothly, but that's life. I love my car, and I like the professional attitude I see.
3/13/2024
Vanessa S. VERIFIED CUSTOMER
Great experience with the student
Service department today. Thank you.
3/13/2024
Curtis N. VERIFIED CUSTOMER
Worked with Ryan in parts, Beth in service and the scheduling team; both knocked it out the park.
My wife was driving from 90 miles away with her Mom in tow (with dementia) and with the brake pad wear indicator letting her know she was close to metal on metal.
Scheduling shifted my appt, Ryan had the parts in place (ordered same-day from Lexus in KC), Beth had the appt right on time and my wife was back on the road in a very short turn-around.
Thank you.
3/13/2024
Claude C. VERIFIED CUSTOMER
Very helpful with everything that I needed fast and courteous
3/12/2024
Jeffrey W. VERIFIED CUSTOMER
Beth was very kind and friendly.
3/12/2024
Christina R. VERIFIED CUSTOMER
He was very friendly!
3/12/2024
Monica W. VERIFIED CUSTOMER
The woman I was sitting with in the waiting room left and returned shortly. She returned because she had marked her tires and was supposed to get a tire rotation. Her marks had proven they had not done the service yet charged her for the service. I have no faith mine were done as well even though I was assured the supervisor had watched them. He admitted he had some lazy techs. It was poor service recovery and broke what little trust I had with your company. Also he said they would check my shocks in the service I was receiving at the quote time but when it was complete he told me I needed to make another appointment for assessment and didn't know if they were looked at during this appointment. Overall the experience was very poor. Not impressed at all. None of my concerns were addressed and I'm not sure I can trust I even received the services I paid for. Do better.
3/11/2024
Melissa M. VERIFIED CUSTOMER
It took less than 20 minutes for my “last” service. What was supposed to be a full check - tire rotation, fluids filled and lights inspected. I left there, tires were still in same position, I have a running tail-light out, and my fluids were not topped off. This is the third time I’ve brought my car there for service and have not got the services expected.
3/11/2024
Patricia J. VERIFIED CUSTOMER
The amount I was first quoted was not the amount I ended up having to pay. And the service tech did not rotate the tires until I pointed out that they were not rotated. I actually marked my tires before coming in because last time I was there. I didn't think they rotated them then either. So they did take it back and rotate the tires, but they didn't rotate him right.All they did was move the front ones to the back. That's not how you rotate tires.
3/11/2024
Thomas S. VERIFIED CUSTOMER
I selected the 75k mike service for my Tundra, which the app indicates a laundry list of inspections, including an oil change. When I was contacted to pick my truck up I was told the service completed was tires rotated only. I spoke with the cashier who seemed completely clueless. She indicated the 75k mile service was just a tire rotation. I had to show her on your own app what the service included. She acknowledged the app and what it listed, however, she indicated the app was incorrect. I spoke with Scott Beaman, who initially told me he checked the oil and it did not not replaced. Scott then told me my oil was changed in June 2023, so there was no need to change it again. I encouraged him to check the oil again, this time I checked it with him, he immediately noticed it needed to be changed and was very low on the dip stick. Scott apologized and got my truck back into the show and got the oil changed quickly, without charge. Scott made a frustrating experience better.
3/11/2024
Sheryl B. VERIFIED CUSTOMER
Good job!
3/8/2024
James S. VERIFIED CUSTOMER
Thanks for getting my FOB ready on such short notice!