Very slow service for having an appointment. 90 minutes for oil change? Really???
3/26/2024
Elaine S. VERIFIED CUSTOMER
VERY ATTENTIVE TO CUSTOMERS AND HONEST.
3/25/2024
Anna A. VERIFIED CUSTOMER
No oil in my car after a week
3/23/2024
Janet M. VERIFIED CUSTOMER
Chris was SO helpful, explaining everything
3/23/2024
Barbara H. VERIFIED CUSTOMER
I waited 2 hours for a new tire. My car wasn’t moved, I told them they count keep the tire I was going to Discount Tire for my tire. Then this nice lady from the service dept stepped in & restored my faith in your service dept. if it wasn’t for her I would never use you guys & I would not buy a Toyota
3/23/2024
Deanna W. VERIFIED CUSTOMER
Schedules are set to be followed!
3/23/2024
Aaron I. VERIFIED CUSTOMER
First time visiting shop. Very happy with service. Was kept informed every step of the service. Will be bringing other vehicles here for service.
3/23/2024
Anthony C. VERIFIED CUSTOMER
Great service from Ray once again
3/23/2024
Janelle W. VERIFIED CUSTOMER
I had to come back because the light wasn’t turned off and they said it was.
3/23/2024
Robert T. VERIFIED CUSTOMER
Don't need survey
3/22/2024
Katherine G. VERIFIED CUSTOMER
Although I approved, the additionally service of battery corrosion was not well explained. I did however appreciate the video and pictures from the service.
3/22/2024
Danyle H. VERIFIED CUSTOMER
Chris has been my service advisor for a long while! He is incredibly professional and compassionate. He has always taken **** great care of my vehicles and I, even when one of the techs damaged my car while being serviced. I recommend him all the time!
3/22/2024
Grecia C. VERIFIED CUSTOMER
I think they did an amazing job and I really liked Steve Ramer. He was nice and super understanding. I appreciate his patience and his dedication. He kept me in the loop and was so kind!
3/22/2024
Derek W. VERIFIED CUSTOMER
Tire pressure was not checked and corrected as part of my tire rotation and oil change service today. 3 tires are low per my tire sensor monitor and remained on after my service today. Makes me question what else wasn’t completed by the technician as part of the service. I understand it’s just air in the tires, but also I paid money for the service and it should have been completed as advertised. It’s the principle. Do better.
3/22/2024
Steven K. VERIFIED CUSTOMER
I had appt and got totally ignored. 2.5 hour oil change. Charged for services not performed
Very unsatisfactory
3/21/2024
Bradley S. VERIFIED CUSTOMER
When we purchased our 21 Highlander from you we only received 1 key. Would really like a 2nd at a good price
3/21/2024
Taylor O. VERIFIED CUSTOMER
I was charge a diagnostic fee of 165 which is your normal rate which is understand able. Then a miscellaneous of 24 dollars with no explaination and lastly I was charged the Visa fee for using my card. I have to say the last one is a first at a privet company. A break down of parts and cost was not provided I was just given this is how much it costs by service department no parts numbers or justification for the cost. I find it hard to beleive a compressor for a car is 1k alone which is close in price to the compressor a house would run on. The service adviser was friendly that I talked to and tried to help and provided great customer service. Other then that I would really work on your transparncy of pricing.
3/21/2024
Patricia F. VERIFIED CUSTOMER
Chris was courteous, helpful, respectful and most accommodating. I appreciate service like that!