I had this same problem fixed under warranty once. Lewis Toyota used aftermarket parts and, as a result the problem returned. Now, because of faulty parts I had to pay approximately $3000.00 out of pocket to repair a problem that should have been covered by my platinum warranty. Having said that, I think Scott and the service team did their best, I simply don't think a customer who pays for platinum warranty service should be left holding the bill because Lewis Toyota used substandard parts.
3/31/2024
Cathy S. VERIFIED CUSTOMER
No connection needed. Beth got us through just fine.
I wanted to say, however, that with a project of this type and the fact that it took a long time (almost 5 weeks we were without our vehicle)we would have appreciated two things. First, an every other day or every third day check-in just to let us know how things were progressing. Going almost a week with out hearing anything from you was a little frustrating.
The second thing is that, again, after all that time, it would have been nice to have had the vehicle dusted/vacuumed/washed before we picked it up. You obviously have those abilities because you do that with each sold car.
We are very happy that you took and completed the repair.
Thank you.
3/31/2024
Larry O. VERIFIED CUSTOMER
Thanks for your help!!!
3/30/2024
Anna U. VERIFIED CUSTOMER
Very professional and timely service.
3/30/2024
Sandra S. VERIFIED CUSTOMER
Very efficient and friendly staff!
3/30/2024
Yohanna B. VERIFIED CUSTOMER
Great customer service. Took care of all needs
3/30/2024
Chris L. VERIFIED CUSTOMER
Ray is my new "best friend" at Lewis Toyota.
3/29/2024
Stan S. VERIFIED CUSTOMER
Great job done with perfection!
3/29/2024
Dawn W. VERIFIED CUSTOMER
I didn’t have any service done today.
3/29/2024
Elaine R. VERIFIED CUSTOMER
The service experience was great. The service was quick and efficient. Scott sent me text messages with updates on the progress. Thank you for the many years of taking care of my past and present cars.
3/29/2024
Deborah C. VERIFIED CUSTOMER
Scott was great service fast and easy to get done
3/29/2024
Karen C. VERIFIED CUSTOMER
Please contact my daughter if you want to know anything else about her car. Her number is.: ****-****-xxxx. I am happy to be your go-between, but I wasn’t there and she was.
3/28/2024
Denise C. VERIFIED CUSTOMER
Great communication. Great customer service and quality work
Thank you
3/27/2024
Forrest W. VERIFIED CUSTOMER
Beth did a great job resolving my issue, very understanding and pleasant to deal with !
3/27/2024
Rita A. VERIFIED CUSTOMER
Chris Raredon was awesome to work with. I appreciated his attention to my questions.
3/27/2024
Alan T. VERIFIED CUSTOMER
Beth is always courteous, listens to my needs and makes sure they are addressed. I enjoy working with her
3/26/2024
Jennifer I. VERIFIED CUSTOMER
Mr. Brown was awesome. I came in for an oil change, and that turned into some unexpected brake work. Mr. Brown was so kind and personable. He communicated what was going on, made sure I had a loaner vehicle to get back to work, and got my truck back to me the same day. Hopefully he is always my Service Advisor!