Bob Smith Toyota Auto Repair Service

Thank you!

Easy,friendly service.Thanks!

I didn’t have an appointment, but the staff was very accommodating and I was very impressed with their willingness and professionalism. Thank you all.

Jamie is the best

I live in Sylmar and have visited Bob Smith Toyota for years because of the staff and service.

Great work like all was. Pat a good man.

Jonathan was very professional and courteous as always!

Greg is the best!

Hank is always very communicative, helpful and understanding. I'm so glad he's my service guy.

no complaints. Greg is lovely

Was not called when car was ready, I stopped by after picking up kids from school. After I picked up the car, I had to return because an engine light was on and had to wait at the dealership.

i’m not satisfied with how my situation was handled. around 11 am i had noticed my airtag on my keys was showing they were last in sylmar, 15 miles away) on the 210 West. I asked about it when I got the the cashier and was told that even if they were taking the car on a road test, it shouldn’t have been taken that far. I get the paperwork and see that it said the in mileage was 150,074 and the out was 150,075 so I finish the transaction at the cashier at get my car. I looked at the odometer and see that it says 150,105 miles. this means that there was 31 miles put on my car. I then go back into the cashier and bring up my concern that the paperwork was incorrect. I was then sent to Ara. He speaks to the technician who worked on my car who says he drove the car between 6 and 12 miles which means there are 18 miles unaccounted for. After continuing to explain to Ara my frustrations, he asks another service advisor to come speak to me. I was immediately met with hostility and a condescending tone. I was told that “he (the service tech) estimated the mileage wrong” and that there was nothing they could do and that they do not call customers when a road test needs to be performed. Ara handled the matter very professionally which I appreciated but the other service advisor did not. Thank you for taking the time to read this and I look forward to hearing from you. If I don’t answer, please leave a voicemail with the best number to reach you at and a good time to call back. Thank you!

Pat is amazing. Communicative, thorough, and provides excellent customer service. The trust and rapport Pat has built with me as a customer is the reason I continue to return to the dealership for my service needs.

Very knowledgeable and understanding of my situation

Ara was so helpful and honest. Great service and very responsive . I will recommend him and the Bob Smith Toyota team to my friends

Thank you again Greg for providing your advice and giving detailed explanations on the services my vehicle needed. Your level of expertise is the reason I keep on bringing my truck to Bob Smith Toyota even though I live closer to Toyota of Alhambra and Toyota of Glendale! See you in the future for my next service.

Always a great experience at Bob Smith Toyota Service center

Thank you for the attention to detail especially in finding the nail in my tire and repairing it

Everything okthanks

Excellent service!! Thank you!!